Junior IT Support

WHY join us?

• Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.
• You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.
• You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities.
• You will be joining a stable environment and comfortable working conditions.

WHAT your essential role in the team will be?

• Daily communication with clients regarding technical issues via phone, email and through an IT service management system.
• Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases.
• Preconfigure and installation of computer equipment;
• Creation of user accounts for access to various systems;
• Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
• Monitoring for timely and quality information flow between the different departments;
• Creation of technical documentation based on requests for technical assistance.

WHAT necessary requirements and personal skills for the position are needed?

• University degree or equivalent knowledge in the field of information technology;
• Experience with support of Windows 10/11 operating systems;
• Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
• Effective use of application software: MS Office (including Skype for Business)
• Excellent organizational and communication skills;
• Teamwork and analytical thinking;
• Attention to details;
• Self-initiative and responsibility for the assigned tasks;
• Ability to work under pressure and flexibility in solving any case.

Advantages:

• Experience in a similar position;
• Experience in administration of Active Directory Users & Computers;
• Experience with Microsoft System Center Configuration Manager (SCCM), Office 365
• Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
• Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image
• Experience with installation and management of QES and digital certificates;
• Knowledge in the field of Internet telephony (VoIP);
• Good knowledge of Mikrotik and Cisco devices;
• Experience with ERP applications and intranet;
• Proficiency in English (B1-B2);
• Experience in working and administration of Android based devices.

WHAT we are offering to you?

• 30 days of paid leave.
• Health insurance.
• Food vouchers.
• Interesting work on new and long-run projects.
• Multisport card at a discounted price.
• Healthy snacks – free fruits, nuts and beverages.
• Access to e-learning platforms.
• Smart mobile phone and sponsored mobile plan.
• Shopping cards with discounts.
• Company-sponsored training and certification.
• Recreation room.
• Regular team buildings and celebrations.