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Smart IT

Junior IT Support

ApplyКандидатствай

Обявата е публикувана в следните категории

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    Tech Stack / Изисквания

    WHY join us?

    • Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.
    • You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.
    • You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities.
    • You will be joining a stable environment and comfortable working conditions.

    WHAT your essential role in the team will be?

    • Daily communication with clients regarding technical issues via phone, email and through an IT service management system.
    • Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases.
    • Preconfigure and installation of computer equipment;
    • Creation of user accounts for access to various systems;
    • Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
    • Monitoring for timely and quality information flow between the different departments;
    • Creation of technical documentation based on requests for technical assistance.

    WHAT necessary requirements and personal skills for the position are needed?

    • University degree or equivalent knowledge in the field of information technology;
    • Experience with support of Windows 10/11 operating systems;
    • Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
    • Effective use of application software: MS Office (including Skype for Business)
    • Excellent organizational and communication skills;
    • Teamwork and analytical thinking;
    • Attention to details;
    • Self-initiative and responsibility for the assigned tasks;
    • Ability to work under pressure and flexibility in solving any case.

    Advantages:

    • Experience in a similar position;
    • Experience in administration of Active Directory Users & Computers;
    • Experience with Microsoft System Center Configuration Manager (SCCM), Office 365
    • Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
    • Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image
    • Experience with installation and management of QES and digital certificates;
    • Knowledge in the field of Internet telephony (VoIP);
    • Good knowledge of Mikrotik and Cisco devices;
    • Experience with ERP applications and intranet;
    • Proficiency in English (B1-B2);
    • Experience in working and administration of Android based devices.

    WHAT we are offering to you?

    • 30 days of paid leave.
    • Health insurance.
    • Food vouchers.
    • Interesting work on new and long-run projects.
    • Multisport card at a discounted price.
    • Healthy snacks – free fruits, nuts and beverages.
    • Access to e-learning platforms.
    • Smart mobile phone and sponsored mobile plan.
    • Shopping cards with discounts.
    • Company-sponsored training and certification.
    • Recreation room.
    • Regular team buildings and celebrations.