Junior IT Support

WHY join us?

• Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.
• You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.
• You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities.
• You will be joining a stable environment and comfortable working conditions.

WHAT your essential role in the team will be?

• Daily communication with clients regarding technical issues via phone, email and through an IT service management system;
• Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases;
• Preconfigure and installation of computer equipment;
• Creation of user accounts for access to various systems;
• Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
• Monitoring for timely and quality information flow between the different departments;
• Creation of technical documentation based on requests for technical assistance;

WHAT necessary requirements and personal skills for the position are needed?

• Experience in Active Directory Users & Computers administration;
• Experience with Microsoft Azure / Entra ID (user, group and access management);
• Experience with Microsoft Intune, including device enrolment and management of company-owned PCs, laptops and mobile devices; applying security and configuration policies;
• Experience with Microsoft System Center Configuration Manager (SCCM);
• Experience with Microsoft 365 / Office 365;
• Solid basic knowledge of networking concepts (TCP/IP, LAN/WAN) and hands-on experience in troubleshooting network and device connectivity issues using command-line tools;
• University degree or equivalent knowledge in the field of information technology;
• Experience with support of Windows operating systems;
• Excellent knowledge of computer hardware and methods for identifying and resolving hardware issues;
• Excellent organizational and communication skills;
• Ability to work effectively in a team and strong analytical thinking;
• High attention to details;
• Self-initiative and responsibility for the assigned tasks;
• Ability to work under pressure and flexibility in handling various cases;
• Proficiency in Spanish – B2;

Bonus points for:

• Previous experience in a similar position (IT Support / Helpdesk);
• Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
• Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image;
• Experience with installation and management of QES and digital certificates;
• Knowledge in the field of Internet telephony (VoIP);
• Good knowledge of Mikrotik and Cisco devices;
• Experience with ERP applications and intranet;
• Experience with ticketing, documentation and collaboration systems, such as Jira, Confluence and Microsoft SharePoint;
• Endpoint Management: Hands-on experience with NComputing PMC Endpoint Manager for centralized deployment, configuration, and monitoring of RX-series thin clients and LEAF OS devices;
• Proficiency in English (B1-B2);
• Experience in working and administration of Android based devices;

WHAT we are offering to you?

• Hybrid work opportunity;
• 30 days of paid leave;
• Health insurance;
• Food vouchers;
• Interesting work on new and long-run projects;
• Multisport card at a discounted price;
• Healthy snacks – free fruits, nuts and beverages;
• Company-sponsored training and certification;
• Regular team buildings and celebrations;