Senior ServiceNow Event Management Specialist / Administrator (m/f/diverse)

The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey, and we are looking for a Senior ServiceNow Event Management Specialist / Administrator in our Operations and Monitoring team.

In the Operations & Monitoring (OM) cluster we are delivering cross-functional services for the whole IT. We have a centralized overview across the entire digital organization while enabling other clusters to maintain production stability.

This includes following main topics like coordination of major outages while supporting the digital organization in the trouble shooting process, operating 24/7. We monitor a huge number of systems and alert if outages occur. We support our customers with a proper ITIL Management, e.g. Incident-, Change and Problem management, monitor critical processes (end2end), alert and support other IT units if needed, monitor the IT performance and availability of the IT landscape and operate testing environments as well as Mainframe-, Network-, and Unix/Windows-Systems.

In your role as ServiceNow Event Management specialist you must support the implementation, operation, and continuous improvement of our IT monitoring and event management capabilities. This role will help ensure that infrastructure and application events are efficiently collected, correlated, prioritized, and converted into actionable items. The specialist will work closely with IT Operations, platform teams, application owners, monitoring teams, CMDB teams, and Incident Management to improve service visibility, reduce alert noise, and support faster detection and resolution of production issues.

Your tasks:

• Configuring and maintaining ServiceNow Event Management, including event rules, alert correlation, and automation;
• Integrating monitoring tools and data sources with ServiceNow;
• Improving event noise reduction, deduplication, and alert prioritization;
• Supporting maintenance of service maps, CI relationships, and CMDB data quality where relevant;
• Working with IT operations, monitoring, incident-management, and application teams to optimize event/alert processes;
• Analyzing event trends and recommend improvements to monitoring coverage and operational resilience;
• Creating technical documentation and provide knowledge transfer to relevant support teams.

Your Profile:

• Good experience in configuring and maintaining Event Management, including event ingestion, alert creation, event rules, alert correlation, suppression, prioritization, and event-to-incident automation;
• Experience with integrating monitoring tools with ServiceNow using connectors, APIs, MID Servers, web services, or other supported integration mechanisms;
• Experience in using CMDB data, CI relationships, service ownership, and business-service information to enrich, correlate, and prioritize alerts;
• Experience with analyzing, configuring, and troubleshooting inbound and outbound integrations, event payloads, API requests, and data mappings;
• Ability to support the Integration of Event Management with Incident, Major Incident, Problem, and Change Management Processus;
• Experience in collaboration with technical delivery and operations teams to improve reliability, automation, and operational monitoring;
• Experience in building and maintain flows, spokes, and automated workflows for alert handling, incident creation, notifications, and remediation activities;
• Willingness to cover On Call duties – monitoring platform after KT phases where necessary;
• Customer Orientation and ownership attitude for the assigned responsibilities to deliver results on time and in line with the clients’ need;
• Good team player with high ability to work in cross-locational and international teams;
• Proactive approach to delivering results;
• Fluency in English – both written and spoken. German language would be considered as advantage.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work from abroad and work-from-home opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of EUR 80 monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Challenge accepted? Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won’t proceed with your application at this stage.