Mid/ Senior ServiceNow Administrator (m/f/diverse)

The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey, and we are looking for a Mid/ Senior ServiceNow Administrator in our Operations and Monitoring team.

In the Operations & Monitoring (OM) cluster we are delivering cross-functional services for the whole IT. We have a centralized overview across the entire digital organization while enabling other clusters to maintain production stability.

This includes following main topics like coordination of major outages while supporting the digital organization in the trouble shooting process, operating 24/7. We monitor a huge number of systems and alert if outages occur. We support our customers with a proper ITIL Management, e.g. Incident-, Change and Problem management, monitor critical processes (end2end), alert and support other IT units if needed, monitor the IT performance and availability of the IT landscape and operate testing environments as well as Mainframe-, Network-, and Unix/Windows-Systems.

Your tasks:

• Supporting the stable and performant operation of the ServiceNow platform with its main modules CMDB, Discovery/IT Operations Management (ITOM) and IT Asset Management (ITAM);
• Managing and optimizing standardized, out-of-the-box ServiceNow processes according to demand, ensuring efficient and streamlined processes;
• Troubleshooting and resolving technical issues and defects related to ServiceNow processes;
• Collaborating with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology;
• Creating and maintaining technical documentation;
• Being responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.

Your Profile:

• ServiceNow experience over 2 years as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Understanding of Automated Test Framework (ATF) and deployment processes.
• Understanding of ITIL processes.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Ability to work in agile environment.
• Exceptional problem-solving skills, effective communication and interpersonal skills.
• Logical and analytical thinking.
• Open to take on-calls;
• Good team player with high ability to work in cross-locational and international teams;
• Proactive approach to delivering results;
• Fluency in English – both written and spoken. German language would be considered as advantage.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work from abroad and work-from-home opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of EUR 80 monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Challenge accepted? Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won’t proceed with your application at this stage.