IT Service Desk Specialist – onsite

Talent Hunter is an IT and Telecom Recruitment Company ensuring the best professional opportunities for talents in the high-tech industry and providing quick and cost-effective solutions to client companies seeking the best talent for their business. We believe that each one of us is designing our lives through the everyday choices we make.

Are you an experienced IT Support professional looking for your next challenge? We are currently seeking a Senior IT Service Desk Specialist to join a large-scale technological modernization initiative for a strategic international client, supporting business-critical operations.

This is a full-time, office-based role in Sofia offering the opportunity to work in a complex, enterprise-level environment with real impact.

What You’ll Do:

– Lead the troubleshooting, diagnosis, and resolution of complex technical incidents and requests.

– Support end users across laptops, desktops, tablets, mobile devices, printers, routers, and peripheral devices.

– Work with Microsoft Office, enterprise applications, and user access/authentication systems.

– Perform software installations, configurations, and user access management.

– Triage incoming support requests and coordinate closely with specialized technical teams.

– Build and maintain productive relationships with vendors and external partners.

– Utilize knowledge management tools and contribute to continuous service improvement.

– Ensure documentation and management tools are accurate and up to date.

What We’re Looking For:

– Minimum 1 year of hands-on experience in a Service Desk or IT Support role within a corporate/enterprise environment.

– Proficient English communication skills (both written and verbal).

– Strong problem analysis, troubleshooting, and resolution capabilities.

– Permanent residency in Sofia, Bulgaria.

– Personal attributes: High level of responsibility, strong work ethics, punctuality, attention to detail, a customer-focused mindset, and the ability to thrive under pressure in a fast-paced team environment.

Project & Work Conditions:

– Location: Work from Office (Sofia only).

– Working Hours: Monday to Friday, standard shifts between 07:00 – 21:00 (EET).

– On-Call: May be required based on business needs (performed from the office).

Licensed by MLSP, license N 2651, valid from 29.10.2018

Talent Hunter Ltd. informs you that part of the data you provide by sending your application is personal data and falls under the special treatment and protection of the Data Protection Law and the 2016/679 Regulation. The provided personal data will be processed for legally acknowledged purposes, related to the present job ad, as well as to the realization of the legal interest of the personal data administrator. Talent Hunter Ltd. processes, stores, and uses the voluntarily provided personal data in legally determined timeframes, guaranteeing their security and confidentiality. Please be informed that hereby you agree that Talent Hunter Ltd. might provide your personal data to governmental bodies and institutions, or third parties when there is such obligation by law, or it is required for the realization of your rights and legal interests as a participant in a recruitment process with the purpose of concluding a future labor contract. As per the internal rules of Talent Hunter Ltd. you have the right to access and edit your personal data, the right to be deleted, and the right to object to processing, presenting, or revealing of your personal data for purposes different from the ones, stated above.