Application Administrator Dynamics 365

About Sirma

Established in 1992, Sirma is one of the leading IT companies in Bulgaria. Since 2015, the company has been listed on the Bulgarian Stock Exchange.

Sirma specializes in software development across multiple industries, including finance, insurance, healthcare, transportation, logistics, hospitality, retail, and e-government. With a team of 800+ professionals, the company delivers cutting-edge software solutions tailored to address the specific business needs and challenges of our clients. Our projects range from short engagements to multi-year collaborations on turnkey products.

As we believe that our employees are our greatest asset, we provide them with a collaborative environment and full support for their career and personal growth.

About the role

We are looking for an experienced Application Administrator Dynamics 365 to manage, configure, and maintain Dynamics 365 and Power Platform environments. The role ensures system stability and security, supports deployments, and acts as the first technical line for operational issues. A key focus of the role is to maintain an efficient incident management process within the team, handling incidents and service requests in close coordination with the development teams.

Your responsibilities

• Ensure the stability, security, and operational readiness of Dynamics 365 and Power Platform environments
• Manage, configure, monitor, and maintain environments
• Administer security settings, user access, roles, and permissions
• Coordinate and support solution deployments, releases, and environment migrations
• Serve as the first point of contact for technical and operational issues
• Investigate, troubleshoot, resolve, escalate, and follow up on incidents and service requests
• Collaborate with development teams to analyze and resolve issues requiring code changes or enhancements
• Establish, organize, and continuously improve efficient incident management processes within the team
• Monitor system performance and proactively identify and address potential operational risks and issues
• Ensure compliance with organizational security, governance, and operational standards

Role’s requirements

• 4+ years of experience with Dynamics 365 administration
• Strong understanding of Dynamics 365 / Dataverse administration
• Knowledge of Power Platform governance, including environments, DLP policies, and connectors
• Familiarity with Azure AD / Microsoft Entra ID, including roles, permissions, and authentication
• Solid understanding of ALM, Azure DevOps pipelines, and the solution lifecycle
• Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar
• Ability to diagnose issues across integrations and multi-system environments
• Strong communication and cross-team collaboration skills
• Excellent spoken and written English

Advantages:

• Microsoft certifications in Dynamics 365, Power Platform, or Azure

Why Join Sirma? 

• Learn from the Best
  Work alongside some of the brightest minds in the industry, collaborate with international experts, and be part of a culture where knowledge sharing is part of everyday life.
• Build What Matters
  Take on challenging projects, solve real business problems, and work with cutting-edge technologies that drive innovation across industries.
• Flexibility That Works for You
  Start your day between 8:00 and 10:00, depending on your team’s schedule. We trust people to organize their time in a way that works for them and their team.
• Internal Training Academy
  Through Sirma Academy, we offer practical, hands-on training programs focused on real-world software engineering skills, modern technologies, and best practices.
• One Company, Multiple Locations
  Whether you prefer a change of scenery or need flexibility, you can work from any Sirma office and stay connected with colleagues across the Group.
• We Care About Your Wellbeing
  Additional health and dental insurance, a Multisport card, and dedicated relaxation spaces help you stay healthy, active, and energized.
• Supporting Students’ Success
  Balancing education and work isn’t always easy. That’s why we provide additional paid vacation days for students.
• Work Hard. Celebrate Together
  From team buildings and company parties to sports events and social initiatives, we create opportunities to connect, have fun, and make lasting memories.
• Make an Impact Beyond Work
  Join charity campaigns and community initiatives that allow us to grow not only as professionals but also as responsible global citizens.
• The Little Things Matter
  Fresh fruit in the office, gaming and relaxation areas, a generous referral bonus program, and comfortable office spaces designed for both focus and connection help make every day at Sirma even better.

Life at Sirma 

At Sirma, you’ll find more than a job. You’ll join a community of innovators, problem-solvers, and technology enthusiasts who are passionate about learning, sharing knowledge, and building the future together. If you’re looking for a place where your ideas matter and your growth is a priority, Sirma is the place for you.

Apply now!
We are waiting for your CV!
There’s a lot going on at Sirma!
We’re looking forward to meeting our next colleague. 🙂

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying.