Аnalysis and Business Development Specialist at Digital Banking Department

Contribution and key responsibilities:

• Utilize databases and BI tools to extract, process, and interpret complex data sets, transforming them into actionable business insights;

• KPI analysis for mobile and online banking and proposing data-backed initiatives to boost customer engagement;

• Generating ad-hoc reports, automating data/KPI processes (real-time, daily, weekly, monthly) and developing dashboards using BI tool – Tableau;

• Build and manage targeted customer segments based on behaviour, demographics, and other criteria, to support personalized campaigns and strategic outreach

• Participating in cross-functional projects focused on the development and positioning of digital channels and collaborating with Marketing, Retail Banking, IT, and other departments;

• Monitoring industry trends and best practices in digital banking and omnichannel communications.

For efficiency and effective role performance:

• Bachelor’s Degree – Economics, Finance, Business, Marketing, Statistics

• Professional experience –At least 1 year of professional experience in data analysis, digital marketing, CRM, or customer communication roles

• Knowledge in SQL and/or PL/SQL

• Knowledge in BI Tool – Tableau

• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• Adept at queries, writing reports, and making presentations

• Excellent command of written and spoken English

• Strategic thinking and the ability to prioritize effectively in a fast-paced environment

• Team-working skills

Become part of Fibank family by sending a CV with a recent photo by 25/10/2026

For additional information: contact the Human Capital Management Department, Internal Consultants Unit, phone 02/9100100.