Business Analyst

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Business Analyst you’ll help make greatness every day too.

Working within our Global Digital Consumer Value Stream and reporting to the Technical Product Owner or Technical Product Manager, this role is responsible for supporting delivery of business-critical initiatives that will enable Costa to drive digital acquisition and engagement of consumers across the globe. This will be achieved by continuously delivering high value, test and learn driven features for our markets and continuing to transform our best-in-class digital technology stack and front-end consumer experiences. This covers global websites, native apps, point of sale, Costa X machines, digital screens and key digital capabilities including consumer identity, CRM, loyalty, personalisation, eCommerce/remote ordering and payments.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Life, Accident & Disability Insurance
• Healthcare Benefits for you and your dependents
• Preferential rates on a Multisport Card for you and the family

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Business Analyst  is your chance to join our exciting hub in Sofia – which means you’ll be:

• E2E Product backlog management across multiple Agile squads including discovery, refinement of high-quality Epics and User Stories
• Supporting the TPO/TPM with portfolio level activities including quarterly planning and prioritisation, management of cross squad or team risks, issues and dependencies
• Working with the squads through the delivery lifecycle, facilitating squad ceremonies and events and ensuring successful outcomes against objectives
• Supporting DevOps activities including stakeholder communications, training, supporting releases, production support and configuration and working with data/reports
• Providing SME technical and process knowledge across our digital technology stack

Who you are

It’s your unique ingredients we’re interested in:

• Bachelor’s degree or equivalent in relevant subject e.g. Computer Science
• Strong, demonstrable experience working as a Business Analyst or related role e.g. Product Owner in a fast paced, enterprise scale Agile environment
• Impeccable E2E requirements management skills including elicitation, documentation and the effective management of product backlogs, epics and user stories, ideally across multiple Agile squads
• Strong knowledge and experience of cloud based digital and consumer facing technologies
• Excellent communication and stakeholder management skills

Location – Sofia – Hybrid

The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK.