Technical Support with German

• Provide assiatnce to B2B clients via different channles in German;
• Address inquiries related to technical issues with devices, internal software and systems;
• Ensure all support interactions are logged and updated accurately in the CRM/ticketing system;
• Collaborate with internal teams to identify recurring issues.

• Fluent in German and English (both written and spoken);
• Experience in technical support or IT helpdesk environment is an advantage;
• Familiarity with remote desktop tools, CRM systems, and troubleshooting procedures;
• Knowledge of hardware/software, network basics is a plus;
• Strong communication and interpersonal skills;
• Proficient in using customer service software and ticketing systems;
• Well-organized and able to prioritize tasks effectively;
• Strong problem-solving abilities and attention to detail.

• Excellent salary;
• Benefits package with additional healthcare, food vouchers, sport programs;
• Hybrid model of work available after training;
• Professional growth and training opportunities;
• A supportive, multilingual team environment.

Apply now!

Licensed by MLSP, license N 2564, valid from 03.07.2018

*Nova Logic Company OOD hereby informs you that the data voluntarily provided by you in response to the present e-mail message are personal data and are subject to a special protection regime within the meaning of Regulation 2016/679, Personal Data Protection Act. The personal data provided by you are processed for achieving of purposes permitted by the law and for realization of lawful interests of the personal data administrator.Hereby you grant your explicit consent that Nova Logic Company OOD may process, keep and use the personal data voluntarily provided by you for a period of 3 years, when there is no other statutory term that guarantees their security and protection. Hereby we inform you and you grant your consent that Nova Logic Company OOD may provide your personal data to state bodies and authorities and third parties, when it is obliged to do so by virtue of a special legal provision or when this is necessary for realization of your rights and lawful interests as a participant in a recruitment process or another permitted form of survey in view of potential future employment. In conformity to the internal regulations of Nova Logic Company OOD you have the right to access and the right to correct your personal data, the right to ask for deletion of your personal data and the right to object against the processing, provisioning and disclosing of your personal data for purposes other than the described above.