Experienced Activewear Customer Care Specialist with Dutch, German, French or Spanish & English

BONUSES & REWARDS | SPORTSWEAR BRAND | MONDAY–FRIDAY | SOFIA OFFICE

Why consider this role?
• Unlimited performance bonuses and referral rewards.
• Additional health and dental insurance package.
• Food vouchers worth €30 per month.
• Transportation allowance worth €30 per month.
• Co-financed Multisport card.
• Fully paid training from day one.
• Additional productivity bonuses.
• Long-term development opportunities within an international environment.
• Represent a globally recognized American sportswear brand.

Your mission
Become the trusted point of contact for customers of a leading activewear brand.
You’ll support customers throughout their journey, providing quick, accurate, and professional assistance while ensuring every interaction reflects the brand’s commitment to quality and customer satisfaction.

What you’ll do
• Provide support via phone, email, and live chat.
• Resolve customer inquiries efficiently and professionally.
• Assist customers with pre- and post-purchase questions.
• Handle escalated cases with diplomacy, empathy, and confidence.
• Deliver accurate information and appropriate solutions.
• Maintain a high standard of customer service in every interaction.
• Work closely with internal teams to ensure customer satisfaction.
• Represent the brand’s values and customer-first approach.

What you bring
• Advanced level of Dutch, German, French, or Spanish (B2/C1).
• Good command of English (B2 or higher).
• Previous customer service experience is considered an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and logical thinking abilities.
• Ability to multitask and prioritize effectively.
• Positive, solution-oriented attitude.
• Empathy and understanding when dealing with customer concerns.
• Full-time availability.
• High school diploma.

Your schedule
Monday–Friday | 10:00–19:00
Work model
On-site position in Sofia
No night shifts and weekends free.

A good move for you if…
You enjoy helping people, communicating with customers from different backgrounds, and working for a globally recognized lifestyle brand. If you combine language skills with a customer-focused mindset and enjoy delivering excellent service, this could be your next great career opportunity.

Let’s talk
Send us your CV in English and include reference number GS_.
Even if you don’t meet every requirement, we encourage you to apply if the role matches your interests and career goals.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809