Support Team Representative

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

About the opportunity:

Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Sofia Office. This is a great opportunity to join a growing Support Team in the FinTech industry.

If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long-term position – this could be the role for you!

What you will do:

• Address and solve customer issues through email, Slack.
• Cooperate with other online platform representatives
• Help customers with API integration to our gateway
• Build and maintain the transaction process
• Identify and document bugs and features
• Handle correspondence with merchants and various third parties
• Manual QA of integrations with our partners

Job requirements:

• Availability to work during weekends/holidays
• Excellent written and verbal English (C1)
• Experience in technical/customer support
• Familiarity with APIs (Application Programming Interfaces)
• Ability to analyze and interpret technical data and logs
• Ability to quickly learn and adapt to new features and innovations
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail

Advantages:

• Knowledge of tools, concepts, and methodologies of QA

To encourage a Healthy Work-Life Balance we also provide:

• Аdditional paid days off
• Hybrid work model
• Attractive remuneration
• Private health insurance, sports card, and other social benefits
• Technical training and conference attendance
• Team Building and other team fun activities
• Happy Hours
• Cozy office space with relaxation and library areas
• Office fruits, snacks, and drinks
• Open and transparent communication
• Free parking and charging for all matters of transportation

What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps.

CVs should be sent in English only*