IT Business Analyst Specialist

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That’s why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:

As a Business Analyst, you will play a key role in designing, planning, implementing, configuring, and managing systems and applications to support business objectives. Your expertise in business analysis, data management, and process optimization will help drive strategic decision-making and operational efficiency.

Collaborating closely with cross-functional teams, you will analyze business needs, translate them into technical requirements, and ensure seamless integration of solutions. Strong problem-solving skills, technical proficiency in SQL and RDBMS, and experience in the telecom industry will be valuable assets in this role. Your ability to communicate effectively and work within a team-oriented environment will be essential for success.

Your responsibilities will be:

• Prepares analyses of IT business requirements
• Transforms the business requirements to technical ones
• Creates and maintains project and product documentation
• Engages in close collaboration with vendors, observing the necessary communication deadlines
• Responsible for the design, planning and implementation of company applications and smooth transition to operations teams
• Follows the on-time completion of project deliverables
• Responsible for delivery (including configuration if necessary) of customized systems and UAT team support.
• Provides any needed support to other team members

We expect from you:

• Business Analysis Expertise: Ability to interpret business needs and translate them into technical solutions.
• Database Knowledge: Solid understanding of relational database management systems (RDBMS), including SQL. Experience with Oracle and PL/SQL is a plus.
• Industry Experience: Background in the telecom sector is advantageous.
• Technical Proficiency: Ability to work with data-driven solutions and utilize relevant tools to support business objectives.
• Communication & Collaboration: Strong verbal and written English skills, with the ability to effectively present ideas and work collaboratively in a team-oriented environment.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won seven consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.

Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.