Въведи своя e-mail и парола за вход, ако вече имаш създаден профил в DEV.BG/Jobs
Въведи своя e-mail и ще ти изпратим твоята парола
We are Yettel!
Yettel Bulgaria, part of PPF Telecom Group, is a telecommunications company that connects over 3 million customers to people, devices and businesses. Until March 2022, the company operated on the Bulgarian market as Telenor Bulgaria.
We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. At Yettel, we believe that a balanced life is a better life. That’s why we do everything we can to help people balance the things that matter to them, to make better choices, especially when it comes to technology and its role in our lives. We want to create the future together with you. That’s why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.
Role Overview:
Head of Customer Experience Section is responsible for developing and implementing activities to resolve customers complaints in the shortest possible time, ensuring satisfaction, loyalty, and retention. Strive to deliver exceptional customer service by managing, controlling and improving the activities within the Customer Experience Section in compliance with the company customer orientation and values.
Your responsibilities will be:
We expect from you:
Benefits:
Challenge yourself! Discover new opportunities!
Over its 20 years of history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018, and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won six consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.
Today, Yettel Bulgaria employs more than 1800 people, and operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.
Join Yettel now by sending us your up-to-date CV.
Only shortlisted applicants will be contacted with information about next steps of our selection process.
Applicants are treated with strict confidentiality following the applicable personal data protection legislation.