Senior ServiceNow Consultant

We are currently looking for highly motivated professionals to join our team in Sofia as Senior ServiceNow Consultants.

Responsibilities:

• Work as part of a team for delivering client projects within a formal methodology framework.
• Work along with а customer and a team of analysts to define and document client requirements.
• Installation, customization and configuration of IT Service Management or Business process applications following industry best practices.
• Development of new applications and modules according to customer requirements.
• Implementation of integration with other applications and third-party systems.
• Maintain and troubleshoot the delivered solutions.
• Producing documentation which describes the scope, features, design, and implementation of the technical solution, including deployment and administration guides. 
• Advise clients about best practices and particular approaches to solve specific problems.

Required Skills & Experience

• 2+ years of hands-on experience in ServiceNow development and configuration.
• Proven track record with Service Catalog, request fulfillment, and building scoped applications.
• Proficiency in debugging and troubleshooting using Script Tracer, breakpoints, and system logs.
• Familiarity with CSM Implementation Guides and official platform documentation.
• Preferred certifications: CSA, CAD, CIS-ITSM, or CIS-CSM.