IT Services Administrator

Why we think you’ll love it here:

We are looking for a fearless, highly organized, and customer-focused IT Administrator to join our global IT team working from our Varna, Bulgaria office in a hybrid role.  This position will support our office and employees in Varna and other teams spread across North America and EMEA.  A flexible work schedule and coming into the Varna office is required.

If you like challenging, rewarding, and career-defining work, we think you’ll thrive as part of the team at Uptempo.

Uptempo delivers marketing business acceleration to enterprise organizations, giving CMOs clarity on the financial and business impact of marketing programs, with the ability to course-correct, capture new opportunities, and fund innovation. Uptempo’s marketing operations suite integrates marketing planning, financial, work, and performance management, so teams can plan better, pivot faster, spend smarter, and execute with confidence.

Your Opportunity to Make an Impact 

In this role, you will be responsible for all aspects of delivering positive end-user experiences, system evaluation and testing, break-fix activities, network administration, compliance, and more.  The role requires a hands-on approach to end-user experience management and is cross-functional in its scope and mandate.  If you are passionate about providing exceptional customer experiences, can communicate in both technical and user-friendly manner, are the go-to person for resolving technical issues quickly and accurately, then this is the position for you.

What You’ll Do:

• Corporate IT Services and Operations Support
• Provide IT Support for all global employees (onsite and remote) including responding toTechnology and Applications requests, troubleshooting, repair, and resolution for all our internal employees and business needs
• Maintain and support the Varna office IT infrastructure and employee technical needs.
• Monitor, respond, and work quickly and effectively to requests received through the IT Service Desk and IT Services Slack channel
• Setting up user accounts, access to applications, and configure computers according to standard operating procedures
• Provide support for business technology and services, including Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Teams, Okta, Slack, mobile devices, and more
• Manage endpoint devices with Intune and Jamf
• Support networking solutions and connectivity (LAN, VPN, WiFi, DHCP, etc.)
• Participate in additional technology initiatives as required with various degrees of complexity and size (technology rollouts, integrations, migrations, and OS upgrades, etc.)
• Collaborate with other members of the IT Services Team, Security, and other cross-functional teams to ensure consistent IT services levels to our Uptempo employees
• Other duties/responsibilities as required and assigned

Skills & Experience We’re Excited About:

• 3-5 years’ experience as an IT Administrator
• A passion for Customer Service and Support – Customer service mindset
• Knowledgeable of computer components with the ability to perform upgrades, update drivers, update firmware, and complete repairs
• Technical troubleshooting experience
• Experience working with and supporting Microsoft Windows, Linux, and Apple MacBook OSx operating systems
• Proven experience supporting SaaS applications like Microsoft 365 productivity platform of tools – Teams, SharePoint Online, OneDrive, Outlook Online, Exchange Online, etc.
• Experience with Wired/Wireless networking, VPN solutions, Networking components – IP Addressing, DHCP, DNS, etc.
• English language skills – Ability to speak clearly and write in English

About Uptempo 

Uptempo is on a mission to help marketers lead with confidence and love their jobs. Our marketing operations suite helps CMOs run marketing like a business. Uptempo gives them better visibility into plans, budgets, performance, and work management so they can make data-driven decisions faster.