Salesforce Administrator

As a Salesforce Administrator, you will play a crucial role in designing, implementing, and maintaining our Salesforce platform to support our sales and business operations. The ideal candidate will have a good understanding of Salesforce architecture, solid problem-solving skills, and the ability to collaborate with various stakeholders to optimize and enhance our Salesforce environment.

• Design, configure, and customize Salesforce to meet the organization’s specific business requirements.
• Implement and maintain custom objects, fields, workflows, process builder, validation rules, and other Salesforce functionalities.
• Manage user access and permissions, ensuring appropriate roles, profiles, and sharing rules are in place.
• Provide training and support to users, addressing inquiries and resolving issues promptly.
• Oversee data quality and integrity within Salesforce.
• Collaborate with the development team to design and implement integrations with other systems.
• Perform data migrations and ensure smooth data flow between Salesforce and other applications.
• Utilize automation tools such as Process Builder, Flow, and Apex triggers to automate business processes.
• Create and manage workflow rules to streamline sales and operational processes.
• Develop and maintain custom reports and dashboards to provide insights into key performance indicators.
• Work closely with stakeholders to understand reporting requirements and implement solutions accordingly.
• Ensure data security and compliance with relevant regulations by implementing security best practices.
• Stay up-to-date with Salesforce releases and new features to leverage the latest capabilities.
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to understand business needs and align Salesforce solutions.
• Communicate effectively with stakeholders to gather requirements, provide updates, and address concerns.
• Maintain comprehensive documentation of configurations, customizations, and processes.
• Provide training and documentation to end-users and support teams.

U Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Required Skills Other Responsibilities

• Excellent verbal and written communication skills to provide training and one on one support end users
• Solid problem-solving and communication skills.
• Documentation skills and best practices
• Ability to multitask with multiple projects and helpdesk requests.

Skills in prompting AI systems and assessing output quality

Ability to leverage AI to ideate, develop, and scale to the needs of their department

• Ability to work independently and collaboratively in a fast-paced environment.

Qualifications

Required Experience

• Four-year university degree or college diploma in the field of computer science
• Proven experience as a Salesforce Administrator, with at least 2 years of hands-on experience.
• Salesforce Administrator Certification (Advanced Administrator or equivalent is a plus).
• Strong understanding of Salesforce architecture, data model, and best practices.
• Strong understanding of Salesforce tools such as DataLoader and Inspector

Tungsten Automation is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.