Application Support Engineer (Afternoon Shift + Limited Weekend Coverage)

TSD is looking to hire a Mid-To-Senior Level Application Support Engineer to help with the support, administration, and maintenance of business-critical applications for one of our main US-based clients in the financial industry.

This role offers the freedom of remote work, innovative technology exposure, and a results-driven culture, providing candidates with a flexible and impactful work environment. The position also features competitive compensation, career growth opportunities, and wellness programs, emphasizing a commitment to employee well-being and development.

Job Role:

The primary focus of this position is to provide support for business-critical applications and tools, maintain their availability, monitor the environments, and perform deployment, maintenance, and optimization requests. These activities require frequent communication with related internal and external parties both verbally and written. Incoming workloads are received through an internal ticketing system and their implementation is done in line with pre-defined change, request, and incident management processes.

Job Responsibilities:

• Handling team ticket queues for requests, incidents, and change requests.
• Investigation, troubleshooting, and RCA for issues related to business applications.
• Providing support to both internal and external technical teams.
• Handling of code deployments via Octo Deploy.
• Perform health checks of the business environment.
• Monitor and maintain application availability, including backend infrastructure.
• Configure backend infrastructure for newly developed applications.
• Support both production and non-production environments.
• Properly document standard processes and technical efforts.

Job Requirements:

• Excellent communication skills – written and verbal in both Bulgarian and English languages.
• Good documentation skills – ability to produce quality documents and updates to tasks.
• Excellent understanding of Microsoft-based environments.
• Good understanding of how software systems work.
• Minimum of 3 years of experience in the IT Operations field.
• Minimum of 3 years of hands-on experience with Microsoft-based systems, Windows server. (2012 and up) and desktop OS (XP, 7, 8, 10, 11), Microsoft products and practices.
• Experience with troubleshooting, deploying, and configuring IIS-based applications.
• Experience with troubleshooting both externally and internally hosted applications.
• Experience with SQL querying and general understanding of databases.
• Understanding of DNS, DHCP, basic networking.
• Understanding of virtual technologies and experience with virtual machines.
• Experience with PowerShell or other CLIs.
• Experience with hybrid infrastructure is a plus (on-prem to Azure).
• Experience with automation is a plus.
• System health checks and status reporting.

Personal Skills:

• Ability to work with minimal supervision.
• Ability to conduct thorough problem analysis and identify potential solutions.
• Good communication skills.
• Motivated and self-driven.
• Excellent team player.
• Proactive.
• Quick learner.
• Ability to produce good documentation.
• Focused and results-orientated.

We Are Offering You:

• Working hours may vary and will be performed within 12 pm to 12 am Bulgarian time frame (EET).
• Limited coverage on Saturday and Sunday from 2 to 4 hours a day, compensated with two weekdays off.
• Positive and friendly work environment.
• Open communication between Management and employees.
• Professional training and career advancement.
• Healthcare and employee wellness programs.
• Loyalty program.
• Employee Recognition program.
• Referral program.
• Social responsibility and impact.
• Excellent benefits and perks.
• Remote work and work-from-home opportunities.

How To Apply:

If you are looking for new opportunities, involving work on interesting and challenging projects, please do not hesitate to send your CV in English.