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NOC Engineer

The World Bank Group – Sofia Shared Services Center | София

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Тази обява е публикувана само в DEV.BG Jobs: Преглеждаме значимите български сайтове за обяви за работа (с поне 400 IT обяви за работа). Тази обява не е публикувана в нито един от тях.
21 юли
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    About the World Bank Group:

    Established in 1944, the World Bank Group (WBG) is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

    ITS Vice Presidency Context:

    Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

    Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

    ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

    Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization

    ITSGC Department Context

    The Global Telecoms & Client Services (ITSGC) department within ITS provides global communications and client services, products and support for all member organizations across the World Bank Group. Services provided by ITSGC include: global network, unified communications (Telephony and Video-conferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), rapid application delivery services for the entire World Bank Group, as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.

    Position Overview: This position is a part of the World Bank Group’s Network & Infrastructure Delivery Unit (ITSNI), which falls under ITSGC. ITSNI is seeking a network engineer in the network engineering team.

    The ideal candidate will have a solid understanding of network engineering concepts, including layer2/layer3 fundamentals, DNS, firewalls, and LAN/WAN technologies.

    The Network Operations Center (NOC) is part of the World Bank Group’s (WBG) Network & Infrastructure Delivery Unit (ITSNI), which falls under the WBG Information Technology Solutions (ITS) VPU. The NOC is primarily responsible for 1st and 2nd level troubleshooting of the WBG’s local and global networks, logging and tracking issues, and testing new links/network equipment for readiness. The NOC operates on a 24/7/365 work schedule across the globe to support the enterprise network.

    Essential Job Functions:

    • Provide 1st and 2nd level network and communication link infrastructure support to the WBG engineers, Headquarters (HQ) IT, Country Offices (CO), and other IT clients around the WBG.
    • Perform as senior team member responsible for shift operation and guidance, mentoring, handling, and administering contractors in the Sofia location.
    • Monitor the WBG’s network infrastructure, applications and systems environment, and respond to events and alerts.
    • Perform 1st and 2nd level repairs, maintenance, and troubleshooting of the WBG’s Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
    • Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions to network and communication link incidents.
    • Take ownership of all HQ network and Global Communication Network incidents.
    • Perform follow-up actions to resolve incidents in a prompt and professional manner.
    • Escalate (as necessary) incidents promptly to ensure high availability of network devices that are part of the WBG’s network.
    • Act as a point of contact for the engineers, HQ and CO ITS staff, in case of network and communication-link incidents.
    • Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with CO IT staff, vendors, and Engineers.
    • Connect equipment and run emergency cabling in the Data Centers and major Network Communication Rooms (NCR).
    • Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests, as well as ongoing performance testing.
    • Create incident tickets, provide updates, and follow-up.
    • Write and update technical troubleshooting procedures and make recommendations for modifications to existing procedures based on daily experiences.
    • Assist in updating the Standard Operating procedure (SOP) and prepare various reports.
    • Ensure that work performed during the shift adheres to the standard operating procedure.
    • Conduct ticket quality reviews, provide feedback to junior members, and ensure the quality and timely update of all incident tickets.
    • Provide technical training to the NOC personnel.
    • Enhancing the team’s proactive monitoring capability by creating automated reports/alerts (using Splunk) for network events.
    • Updating documentation (drawings, spreadsheets, procedures) of the network and producing reports in a fashion that is useful for peer and management review.
    • Work closely with other technical professionals in a multicultural environment.

    Selection Criteria

    • Bachelor’s degree with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience in computer networking.
    • Role Specific Experience: 3+ years of experience in the telecommunications industry and/or computer networking, wired and wireless technology.

    Certification Requirements:

    • Certified Technical Training, CCNA, CCNP (preferred)

    Required Skills/Abilities:

    • Good knowledge and understanding of LAN (wired and wireless)/WAN technology
    • Knowledge of various network monitoring tools, such as PRTG, SolarWinds, Splunk, or other monitoring tools.
    • Advanced Knowledge of CISCO operation system and good knowledge of Linux operating system.
    • Hands-on experience with Service Management tools and ticketing systems (Remedy, ServiceNow, etc.)
    • Flexibility with work shift and week-end rotation to support the enterprise network.
    • Hands-on experience with Cisco routers and switches.
    • Good knowledge of Microsoft SharePoint and Excel.
    • Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team.
    • Excellent verbal and written communication skills.
    • Ability to work under pressure in a fast-paced environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues.
    • Excellent customer service, technical, and analytical skills.
    • Knowledge of incident/problem management systems, e.g. ServiceNow, Remedy, etc.

    Desired Skills/Abilities (not required, but a plus):

    • Understanding of ITIL processes.

    Note: “The selected person will be hired on a 2 year renewable Term contract which can be extended based on business needs and performance”.

    Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.