We are Finalto and we are here to take the global financial markets to new heights.
We are market leaders in next-generation multi-channel trading software, systems and liquidity services which are offered in a B2B capacity to our global partner network. Along with our B2C brand Markets.com – an established and rapidly growing online trading and investment broker, we are focused on becoming the leading name in financial solutions.
Finalto has been awarded Best Multi-Asset Trading Platform on FMLS 2021 and Best B2B Liquidity Provider at the Ultimate Fintech Awards 2022.
Our greatest asset is our people. Join our team and help us reach new heights!
Currently expanding our team in one of the fastest developing industry sectors, we are looking for an experienced and talented professional for the role of: Technical Support Engineer – Level 2 with the right attitude to service excellence and good communication skills, self-motivated with a great personality.
Provide technical support service for B2B and internal customers via all communication channels: phone, e-mail, IM, ticketing system
Investigate technical problems and their root cause
Monitor infrastructure and services
Provide respond to any alert or requests according to the SLA
Communicate with R&D team and 3rd parties
Provide regular reports
Qualifications & Competences:
Experience in basic Linux command line interface and utilities
Understanding of TCP/IP network stack and main protocols
Good knowledge of SQL
Basic scripting skills (bash, awk, sed)
Familiar with Cloud services (AWS preferably)
Experience in work with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN
Understanding of SDLC, CI/CD
Intermediate English (speaking/writing)
Ability to prioritize and switch between tasks
Be able to work in shifts
Self-learning, responsible, communicative, accurate
Considered as a plus:
Monitoring systems configuration (Grafana, Prometheus, Nagios)
Experience with relational databases (PostgreSQL, MySQL, MS SQL)
Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)
Perks We Offer:
Competitive remuneration package
Hybrid way of work – home and/or office
Additional health insurance for you and your little ones including dental care
20 days paid leave
1 extra day annual paid leave for your birthday
250 BGN additional social package for food and transportation
Free beverages, healthy snacks and fresh fruits when/if working in the office
Amazing office premises with lounge areas, game area and a well-equipped kitchen
Last but not least – an amazing multinational team to learn from and grow with!
And so many more…
If you see yourself the best candidate for this position, please send us a CV in English.
Only short-listed candidates will be contacted.
All information gathered will be used solely for recruitment purposes and will be treated with the strictest confidentiality.