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ServiceNow Administrator
24 сеп.
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

    What are we looking for?

    Manage changes, new requirements and documentation of your solution:

    • Ensure support at level 1 and 2 are properly handled and you deliver the level 3 support (incident and change management)
    • Support incident management for the solution; Engage in implementations that interact with your solution and manage dependencies with other solutions
    • Ensure case notes are up-to-date and requestors are kept updated on the progress of the requests
    • Review and record the correct requirements arising from Request Intake Process and liaise with the vendor from the initiation till the actual delivery to production

    Make proposals and provide information in order to support decision making concerning the solution:

    • Work with the dependent project streams in the ServiceNow delivery project to facilitate the migration into ServiceNow
    • Contribute to the reduction of implementation risks by delivering high requirement specifications

    Subject Matter Expert with support of Solution Manager:

    • Communicate technical problems and solutions to both technical and non-technical audiences
    • Work with vendor during technical meetings and implementation

    Ensure the documentation of the solution is up to date:

    • Create technical & process documentation
    • Document Release Note and all documentation related to transfer to Production

    And if you meet the following criteria:

    • Up to 1 year of experience being a Support/Business Analyst/Administrator and preferably involved in implementing the ServiceNow Platform
    • ServiceNow product knowledge in terms of features and functionalities including Business Management and
    • Service Management
    • Good understanding of ITIL
    • Knowledge about Demand, Project, Resource and SDLC modules in ServiceNow.
    • Experience of implementing process within the ServiceNow framework including implementation of ITIL processes, Catalogue, CMS front ends in an enterprise organization
    • Ability to translate technical specifications into articulate business requirements and vice-versa
    • Familiarity with SDLC, Quality Standards and Best Practices
    • Familiarity with Agile Development and SCRUM methodology

    Then you are the right candidate for this role!

    We Offer You:

    • Additional health insurance
    • Food vouchers
    • Sport cards
    • Transport allowance
    • Home Office
    • Referral bonus program
    • Modern office with a stunning view
    • Charity & volunteer activities
    • Free drinks at the office