Junior Salesforce Administrator

ABOUT THE ROLE

As a Salesforce Administrator, you will support the delivery and day-to-day operation of Salesforce solutions for a boutique risk solutions business within the insurance domain. Working as part of SoftServe’s Salesforce Center of Excellence, you will help ensure stable system performance, positive user experience, and smooth collaboration with client stakeholders in an international environment

RESPONSIBILITIES

• Manage Salesforce user administration, including creating users, assigning profiles, roles, and permission sets to support secure and efficient access
• Own first-level Salesforce support activities by resolving Tier 1 cases, troubleshooting basic issues, and ensuring timely communication with users and the client
• Collaborate with Salesforce engineers, consultants, and client representatives to support configuration tasks and align solutions with business needs
• Configure and maintain Salesforce components such as custom objects, fields, page layouts, record types, and assignment rules to improve usability and data quality
• Support data management activities, including data import, export, validation, and ongoing data accuracy checks
• Document Salesforce configurations, processes, and user instructions, contributing to internal and client-facing guides
• Assist in implementing Salesforce changes under the guidance of team leaders, following established best practices and delivery standards
• Participate in knowledge sharing within the Salesforce CoE, contributing to continuous improvement and operational excellence

REQUIREMENTS

• Hands-on experience as a Salesforce Administrator for at least one year in a production environment
• Valid Salesforce Administrator certification
• Solid understanding of Salesforce data structures, standard objects, and object relationships, including Lookup and Master-Detail
• Experience with user management, profiles, roles, and permission sets
• Practical skills in Salesforce configuration, including custom objects, fields, page layouts, and record types
• Basic experience with data management tasks such as importing, exporting, and maintaining data accuracy
• Good communication skills with the ability to interact directly with clients
• Working proficiency in English for ongoing business communication