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Sofia Stars

German Customer Support Agent


Обявата е публикувана в следните категории

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    Tech Stack / Изисквания

    Now we’re looking for a German & English speaking Customer Support Agent to join our team and make his own contribution to our products.


    Qualifications and Skills:


    ✔️ Proficiency in German and English, both written and spoken;

    ✔️ Proactive person with good support/sales skills;

    ✔️ Strong communication and negotiation skills;

    ✔️ Attention to detail;

    ✔️ Previous experience as a support agent will be considered an advantage.


    Tasks and Responsibilities:


    ✔️ Providing support in German by email and Live chats;

    ✔️ Processing with great attention to details and content;

    ✔️ Identifying clients’ needs and proactively proposing solutions;

    ✔️ Focusing on customer expectations and satisfaction;

    ✔️ Working closely with our team to improve and establish the necessary processes.


    Why Sofia Stars?


    ✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

    ✔️ Competitive salary and attractive bonus scheme;

    ✔️ Working in a dynamic International company;

    ✔️ Birthday celebration present;

    ✔️ Ability for career and professional growth within the company;

    ✔️ Sportscard (Multisport) – partly covered & team-building events and activities;

    ✔️ Sunny, spacious office;

    ✔️ Wedding gift;

    ✔️ Gift for newborns;

    ✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support;

    ✔️ Food vouchers, breakfast, fruits, and snacks available in the office.