Customer Experience Specialist with English

ABOUT THE COMPANY: 

SiteGround is one of the global web hosting leaders with a unique strategy for building innovative products and technologies, currently powering over 2.9 Million domains worldwide.

We are proud to have built one of the best teams in the industry, with more than 500 highly-skilled professionals driven by their passion for innovation through technology. For the past year alone, we have been awarded over 20 local and international awards as an outstanding employer and socially responsible company.

OUR MISSION:

Treating people right is fundamental to how we work. We treat our customers as we’d want to be treated, we treat each other like family, and we treat ourselves to a good day’s rest or a fun get-together every once in a while.

Our team values have always been the same: Do exceptional work, build the best product and services in our field using the latest technology, pay attention to detail, treat people right, have a positive impact on the world around us, give back, and keep learning.

YOUR ROLE:

Due to the expansion of company operations, currently, we are looking for more people to join our Customer Care team. You will be the face of the company and the first point of contact with our growing international customer base. You will be providing top-level customer service over chat or email. Your day-to-day responsibilities will have a direct impact on shaping up and carrying out our mission to not only meet but exceed our customers’ expectations all the way.

YOUR RESPONSIBILITIES:

• Fast and professional online communication with our customers;
• Troubleshooting and solving technical problems for our customers;
• Helpful and knowledgeable assistance to customers with their website maintenance;
• Ensuring tasks and client requests are handled properly in a timely manner;
• To be open to a diverse working schedule including weekends and night shifts.

OUR EXPECTATIONS:

• Fluency in written English;
• Strong communication skills;
• Strong digital experience;
• Great attention to detail;
• Must possess strong problem-solving and analytical skills;
• Able to comfortably work in a fast-paced and constantly changing environment;
• Good time management and multitasking skills;
• Willingness to learn, work, and develop your potential;
• Ability to work independently as well as in cooperation with our team.

WHAT WE OFFER: 

• Competitive salary with achievement bonus;
• Premium Health Insurance plan;
• Employee Assistance program;
• Аdditional trainings to upskill your job competencies;
• Free Meals from Monday to Friday in the office;
• Free Massages in the Office;
• Coolfit or Multisport card;
• Additional days off for long service and volunteering;
• One additional day off each month. A total of 12 additional days off per year.

If this sounds like something you’d be interested in, we’d love to hear from you!

Please note: only shortlisted candidates will be contacted for further steps.