Technical Support Shopify

About Us:

Sherpas Design is a leading name in the Shopify App Store, boasting over 12 years of experience in developing top-tier SAAS solutions. With more than 70,000 satisfied clients, we’ve established ourselves as a trusted Shopify partner for e-commerce businesses worldwide. Our team is small, friendly, and fully remote, offering a collaborative and supportive work environment where your contributions truly matter.

We’re looking for a highly motivated Technical Support Specialist to join our team. You will be the first point of contact for our clients, helping them use and troubleshoot our suite of apps in the sophisticated and ever evolving Shopify system.

Please note: We are not looking for tons of experience but for bright and motivated individuals with great attitude who are eager to learn new things every day and grow with us.

Key Responsibilities:

• Provide expert-level technical support to our clients via email, chat, and occasionally video calls.
• Diagnose and resolve technical issues related to our Shopify apps.
• Guide clients on best practices for using our apps and integrating them into their Shopify stores.
• Collaborate with our development team to address more complex issues and provide feedback on user experiences.
• Assist in maintaining and updating our knowledge base and FAQs.

Required Skills

• Fluent in English: Excellent written and verbal communication skills.
• Technical Proficiency: Strong understanding of Shopify, including experience with Shopify Liquid.
• HTML/CSS Knowledge: Ability to read and troubleshoot basic HTML/CSS code.
• Customer-Centric: A passion for helping people and doing it so with patience and friendly demeanor.

Nice to Have:

• SEO Knowledge: Understanding of basic SEO principles and how they apply to e-commerce.
• Additional Languages: Fluency in another language is a plus, but not required.

Why Join Sherpas Design?

• Remote Flexibility: Work from anywhere in the world.
• Innovative Environment: Be part of a team that values creativity and out-of-the-box thinking.
• Career Growth: Opportunities to learn and grow within the company.
• Small Team, Big Impact: Your contributions will directly impact the success of our clients and the company.

How to Apply:

Ready to take the next step in your career with Sherpas Design? Send your resume and a brief cover letter explaining why you’re the perfect fit for this role.

Join us in helping thousands of Shopify merchants achieve success with our apps. We can’t wait to meet you!