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Redis

Senior Escalations Engineer (Tier 4) – Redis Core

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    Tech Stack / Изисквания

    Redis is looking for a Senior Escalations Engineer to join the Redis Core R&D’s Cluster Engineering team.

     

    Why would you love this job?

    As an Escalation Engineer, you will have expertise in many versatile areas: from Redis open source server and various Clients, to Redis Enterprise Cluster and its implementation and managing tools. You will be part of the „last defense line“ in analyzing and solving complex customer issues, contributing to product quality and customer satisfaction.

     

    Strong communication skills are key, allowing you to convey technical details to diverse stakeholders effectively. Your collaborative spirit shines as you work seamlessly with cross-functional teams, ensuring collective success. As an independent worker, you’ll take ownership of cases, driving them to resolution with autonomy and efficiency.

     

    Join our dynamic team, where your expertise, communication skills, collaboration, and autonomy will shape the success of our Redis-based solutions and customer experience.

     

    What you’ll do: 

    Work on highly complex customer scenarios involving distributed high-performance systems

    Reproduce issues, replicate customer environments and use automated tools for simulations

    Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics

    Go through the code relevant to the investigation, identify bugs, and address them

    Collaborate with Support, Testing, Developments, and other teams

     

    What will you need to have? 

    4+ years of experience in Escalations Engineer role or similar

    Knowledge in scripting and programming (Python, C++)

    Excellent analytical, problem resolution and decision-making skills

    Team player with strong communication and collaboration skills

    Self-motivated and independent thinker with quick learning skills

    Experience with distributed systems (clusters, complex network topologies, etc.)

     

    Extra great if you have: 

    Experience with cloud infrastructure (AWS, GCP, Azure)

    Experience with NoSQL databases (preferably Redis)

    Experience with distributed systems (clusters, complex network topologies, etc.)