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Resolve Systems
IT Process Automation Developer

Обявата е публикувана в следните минибордове

  • Sofia, Bulgaria
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    Company Overview:

    Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from performing dependency mapping, advanced event correlation, and predictive analytics to intelligently automating actions based on those findings.

    Purpose-built to handle increasing IT complexity, Resolve enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, achieve unprecedented performance, and accelerate service delivery. A handful of Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automations every day, ranging from simple, repetitive tasks to incredibly complex processes.

    Resolve Systems has an R&D office in Sofia since 2018, with currently 30+ employees.


    Job Summary:

    The Professional Services Automation Developer Consultant works jointly with a Solutions Architect and Customer Success Director to help grow the Professional Services business in the region.

    You will act as a developer on the Resolve solution through assisting the development of solutions in accelerated incident resolution. PS Consultants leverage their in-depth knowledge and expertise of the Resolve products, to help our clients make the best use of our products.

    At Resolve Systems, we are looking for very strong individuals who have the ability to work in a team, willing to work hard and bring their ingenuity to increase the success of the group.

    Our team consists of a strong sense of pride in their performance, have an appetite for innovation and enjoy contributing to the success of the company on a daily basis.



    • Act as an integral member of the Professional Services team, taking responsibility for developing solutions from a technical perspective.
    • Be a self-starter and pro-active member of a team
    • Ability to interpret pre-defined workflows relating to business processes
    • Build automation artefacts using re-usable building blocks (Content) and Runbooks, on time and against defined business requirements
    • Ensure all artefacts and associated assets conform to all appropriate standards
    • Adhere to agreed methodology, governance and controls.
    • Adapt and build account specific versions of the standard use cases
    • Take ownership and support the testing of account specific use cases
    • Manage any required integration of task automation from the Automation Task SMEs
    • Commission and manage acceptance into service agreed automations
    • Manage the assets within the Automation Library relating to BAUactivities
    • Identify opportunities for continuous improvement and optimization
    • Train and support Resolve’s indirect channel partners as directed by management.
    • Act as a product enhancement feedback loop with Product Mgmt. and Engineering.
    • Help with development of internal and customer facing documentation.
    • Ability to be a trusted advisor to customers.


    Required Qualifications:

    • 3+ years of experience as a Developer working with System Integrator or a similar experience in Dev Ops environment
    • Working knowledge of one or more software automation and service management solutions like Remedy, BMC, CA, IBM Tivoli, IPSoft, ServiceNow, Automic, Blueprism or HP Orchestration solution
    • Experience working in an enterprise-type software consulting, implementation, and training experience a plus
    • Ability to interpret customer needs and develop strong technical solutions aligned with business value
    • Bachelor’s Degree or equivalent
    • Strong written and verbal communications
    • “Whatever it takes” attitude for customer success
    • Able to thrive in a start-up environment, self-motivated with strong selfdevelopment ability
    • Technical knowledge of software automation and/or service management framework and solid understanding of application stacks, multi-tier applications, etc.
    • Understanding of integration API’s
    • Experience and understanding of project life cycle
    • Experience of continuous improvement and Agile development methodologies
    • Experience of the service and technical requirements
    • Flexible, quick to learn
    • Methodical, attention to detail
    • Excellent analytical problem-solving skill
    • Strong knowledge of process, tools, architecture, access, settings
    • Knowledge of operating systems and administration tasks like MS Windows/Unix/Linux
    • Ability to understand and write scripting code (groovy preferred but, not essential)
    • Ability to create, modify and understand shell scripts (UNIX/Linux) and batch files (Windows)
    • Hands-on experience with one of the following databases: Oracle, MS SQL, MySQL


    What We Offer:

    • Work on interesting and industry leading products in the IT automation field
    • Great Team of smart and friendly engineers
    • Competitive remuneration
    • 25 days paid vacation
    • Health insurance luxury package with dental
    • Budget for choose your own social benefits – ex. Multisport card
    • Sign-on Bonus of 1 salary
    • Annual Bonuses
    • Annual performance reviews and salary indexation
    • Flexible working hours and up to 50% home office
    • Regular teambuildings and other company events
    • Budget for trainings