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Customer Support Engineer I (Travel industry)


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    Tech Stack / Изисквания

    PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

    A Day in the life of the Customer Support Engineer:

    • Provide timely answers to customers technical inquiries over email;
    • Develop strong relationships with customers and partners through daily interactions;
    • Help customers get the most of the products;
    • Ensure that all customer contacts are handled in an efficient, effective and customercentric way;
    • Execute specific platform and software configurations;
    • Generate various reports;
    • Monitor applications performance via dedicated tools;
    • Maintain up to date knowledge of the tools and services provided by the company. Write detailed descriptions of the investigations/ actions performed;
    • Escalate complex inquires to peers and management.
    • Work on shifts;

    Required Qualifications – About you:

    We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

    • Excellent written and spoken English language skills;
    • Good PC literacy, MS office;
    • Aviation/Travel Industry education or experience;
    • IATA courses and qualifications;
    • Previous experience of working with a GDS;
    • Ability to prioritize and manage multiple tasks in a fast-paced environment;
    • Dynamic and self-directed – ability to work independently with little direct supervision;
    • Flexibility on both day and night schedules; weekend and public holidays availability will be required;
    • Prior customer service experience in an international company;
    • Very good analytical and problem-solving skills;
    • Ability to learn fast.

    Skills & Personal Characteristics:

    • Ownership
    • Innovation
    • Care

    Why PROS?

    This is a unique opportunity to join the market-leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market.

    PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

    Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.