+
Вход

Въведи своя e-mail и парола за вход, ако вече имаш създаден профил в DEV.BG/Jobs

Забравена парола?
+
Създай своя профил в DEV.BG/Jobs

За да потвърдите, че не сте робот, моля отговорете на въпроса, като попълните празното поле:

110-57 =
+
Забравена парола

Въведи своя e-mail и ще ти изпратим твоята парола

ProCredit Bank

Digital Channels Support Expert

ApplyКандидатствай

Обявата е публикувана в следните категории

+
  • Anywhere
  • Съобщи проблем Megaphone icon

Съобщи за проблем с обявата

×

    Какво не е наред с обявата?*
    Моля опиши ни, къде е проблемът:
    За да потвърдите, че не сте робот, моля отговорете на въпроса, като попълните празното поле:
    Tech Stack / Изисквания

    ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact for our customers. We are constantly optimizing our processes, improving the customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, high quality of service. For us, the topic of environmental protection, social responsibility and people’s education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

    ProCredit Bank is currently seeking for a qualified candidate for the position of Digital Channels Support Expert in Sofia, Bulgaria.

    Responsibilities:

    • Provide support with Internet Banking and Mobile banking;
    • Process requests for editing the settings and parameters related to Internet Banking;
    • Provide support with problems related to accounts and payments;
    • Provide support with undelivered cards, problems with transactions, block and unblock cards;
    • Provide support to Business client advisers for solving complex tasks related to different departments in HO;
    • Propose solutions to variety of requests for better customer’s experience;
    • Provide customer’s support through the Bank’s digital channels

    Requirements:

    • University degree (regardless of the academic discipline);
    • 2+ years of previous experience in similar position;
    • Fluency in English;
    • Excellent computer skills (MS Office);
    • Good organizational skills and an affinity for teamwork;
    • A responsible approach to your daily tasks and attention to detail;
    • Excellent communication skills;
    • A desire to learn and develop.

    Our offer:

    • Working in a dynamic international environment
    • Professional growth in a motivated team
    • Training opportunities and established rules and procedures at work
    • Flexible working time and home office option
    • Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank.

    Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

    Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.