IT SERVICE AND SECURITY OPERATIONS EXPERT

We are seeking a capable and motivated IT Service and Security Operations Expert to join our cross-functional operations team. This position sits at the intersection of system reliability and first-line event handling, contributing to the effective operation of both IT monitoring and security toolsets. You will play a key role in maintaining platform health, analyzing events, and ensuring timely response to technical anomalies and threats.

The main responsibilities for the position are:

• Monitor IT systems, infrastructure, and security platforms for availability and anomalies.

• Oversee the continuous monitoring of security and/or system events and incidents.

• Analyze and respond to cybersecurity threats and vulnerabilities.

• Coordinate incident response activities and manage security breaches.

• Identify and mitigate potential security risks.

• Manage and maintain security tools and technologies.

• Monitor the performance and effectiveness of security systems.

• Support tool governance, platform lifecycle discussions, and risk-aligned monitoring practices.

• Assist in vulnerability assessments and detection workflows across supported platforms.

• Collaborate with infrastructure and cybersecurity teams for follow-up actions and improvements.

• Work on shifts;

Our requirements (Fundamentals):

• Experience: Minimum of 1+ years of experience in cybersecurity or security operations with proven track record in managing security incidents and threat analysis.

• Familiarity with monitoring tools, endpoint protection, and ticketing platforms.

• Basic understanding of security principles, detection workflows, and system logs.

• Significant experience in IT service management, security operations, or infrastructure monitoring.

• Previous involvement in platform optimization, cross-team alignment, or monitoring architecture.

• Demonstrated ability to operate across departments and influence decisions with data and logic.

• Familiarity with enterprise-grade monitoring, detection, and incident handling tools.

• Network & Security Skills: Strong knowledge understanding of networking protocols (TCP/IP) and security solutions like firewalls, IDS/IPS systems, and VPNs3.

• SIEM Expertise: configure correlation rules, build dashboards, and manage alerts

• Incident Response: techniques for identifying, isolating, and mitigating security incidents.

• Bachelor’s degree in computer science, Information Security, or a related field.

• Advanced certifications such as CISSP, CISM, or CEH is highly desirable.

• Capacity to operate independently and responsibly in time-sensitive situations.

• Clear communication and documentation skills.

Advantage (Considered a Plus):

• Experience advising or leading multi-platform monitoring environments. / Web application firewalls, IPS/IDS, Antispam solutions/

• Experience with EDR and XDR solutions.

• Tool governance and risk alignment knowledge (e.g., IT controls, audit readiness).

• Familiarity with enterprise frameworks (e.g., ITIL, NIST, MITRE ATT&CK).

• Advanced certifications such as CISSP, CISM, or CEH is highly desirable.

• SANS Institute Certifications-Council’s SOC Essentials Course (S|CE), Splunk Architect, Microsoft Azure Security Engineer.

• It or security experience in financial institutions.

We offer:

• A dynamic operational environment with structured workflows and evolving tools.

• Exposure to both IT infrastructure and security platforms within a unified role.

• Opportunities for professional growth toward platform specialization or senior paths.

• Collaborative and respectful culture with real responsibilities.