IT SERVICE AND SECURITY OPERATIONS EXPERT

We are seeking a capable and motivated IT Service and Security Operations Expert to join our cross-functional operations team. You will be ensuring continuous system reliability, safeguarding platform integrity, and being on the frontline of event detection and response. If you’re passionate about turning complexity into stability, strengthening security posture, and contributing to a resilient operational environment, this role offers the perfect next step in your journey. You will play a pivotal role in keeping our platforms healthy, secure, and continuously improving. You will monitor systems, analyze events, and help drive timely, intelligent responses to both operational anomalies and security threats.

The main responsibilities for the position are:

• Continuously monitor IT systems and security platforms to ensure availability and early incident detection.
• Oversee the continuous monitoring of security/system events and handle related incidents.
• Analyze cybersecurity alerts, vulnerabilities, and threat indicators using structured methodologies.
• Coordinate and support incident response efforts, ensuring timely and effective actions.
• Identify potential risks and contribute to mitigation strategies and improvement plans.
• Track and assess the performance, integrity, and effectiveness of security systems.
•  Independently investigate, evaluate, and escalate critical events as part of IT & Security Monitoring.
• Support ongoing security operations initiatives and platform enhancements.
• Assist in vulnerability assessments and detection workflows across supported platforms.
• Collaborate with infrastructure and cybersecurity teams for follow-up actions and improvements.

Our requirements:

• 1+ years of experience in cybersecurity, security operations, or threat analysis.
• Experience with monitoring tools, endpoint protection, and ticketing platforms.
• A solid understanding of security principles, detection processes, and log analysis.
•  Previous experience in IT service management, security operations, or infrastructure monitoring.
• Previous involvement in platform optimization, cross-team alignment, or monitoring architecture.
• Demonstrated ability to operate across departments and influence decisions with data and logic.
• Hands-on experience with enterprise-level monitoring, detection, and incident-handling systems.
• Network & Security Skills: Strong knowledge understanding of networking protocols (TCP/IP) and security solutions like firewalls, IDS/IPS systems, NDR and VPNs3.
• EDR/XDR or SIEM operational experience (correlation rules, dashboards, alert management).
• Practical knowledge of incident identification, isolation, and mitigation techniques as part of Incident Response.
• Bachelor’s degree in Computer Science, Information Security, or a related field or relevant experience.
• Relevant certifications such as CompTIA CySA+, CDSA-HTB, Microsoft SC-500, or equivalent experience.
• Capacity to operate independently and responsibly in time-sensitive situations where critical thinking is crucial.
• Clear communication and documentation skills.
• Ability to map incidents to MITRE ATT&CK and align workflows with ITIL practices.
• Work on shifts.

Advantage (Considered a Plus):

• Experience operating in multi-platform monitoring environments (EDR, NDR, AV, XDR, SIEM, SOAR, FW/NGFW, WAF, etc).
• Tool governance and risk alignment knowledge (e.g., IT controls, audit readiness).
• Advanced certifications such as OSDA – OffSec SOC 200 or Microsoft SC-200, OSCP etc.
• It or security experience in financial institutions.

 We offer:

• Continuous coaching, mentorship, and hands-on operational support.
• Exposure to both IT infrastructure and Security platforms within a unified role.
• Opportunities for professional growth toward platform specialization or senior paths.
• A collaborative, inclusive, and supportive team environment that values growth and expertise.

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