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Customer Success

Pliant.io | София

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Тази обява е публикувана само в DEV.BG Jobs: Преглеждаме значимите български сайтове за обяви за работа (с поне 400 IT обяви за работа). Тази обява не е публикувана в нито един от тях.
18 юни
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    Pliant customer success exists to empower our users to demonstrate value to their organization through the best use of Pliant automation. This role serves as a technological Swiss Army Knife: supporting, designing, building,
    documenting, and troubleshooting a vast assortment of different systems, finding ways to automate technologies that would not normally inter-operate. Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts.

    This position requires a person who can display strong knowledge in a number of technologies, can operate under minimal supervision, is a self-motivated, fast learner, and is highly competent in communicating technology automation concepts with customers, partners, sales, and fellow employees.


    • Deliver product, services, and consultative support to existing Pliant clients
    • Provide infrastructure automation analysis and design at all levels.
    • Post-sales installation, implementation, documentation, integration, and troubleshooting of the Pliant platform.
    • Own overall customer satisfaction from a technical / product perspective
    • Building automation workflows for customer use and demonstration purposes
    • Build and maintain internal lab platforms for development and testing
    • Create knowledge base articles, including task-oriented instructions, training guides, and troubleshooting instructions
    • Work with development to add relevant features and remove software defects


    • Scripting for operating systems – Linux and Windows (bash and powershell scripting)
    • Programming experience with REST or SOAP APIs, and languages such as NodeJS or Python
    • Experience building integrations with multiple APIs
    • Understanding of programming/procedural logic
    • Familiar with Linux system administration
    • Familiarity with Kubernetes
    • Able to write clear and concise technical documentation
    • Capable of analyzing a system to determine the process at work and logically determine where it breaks down
    • Able to become familiar with new environments quickly
    • Understanding of JSON data structures
    • Demonstrate an understanding of infrastructure technologies such as databases, firewalls, network routing, and switching, logging solutions, etc.

    General Aptitudes

    • Self-motivated with a strong team attitude
    • Strong planning, organizational, and prioritization skills
    • Process-oriented
    • Strong work ethic and integrity
    • Operates with a high degree of professionalism
    • Effective written and verbal communicator
    • Demonstrates strong judgment and analytical skill
    • Initiative and accountability
    • Adaptable to change/flexible
    • Innovative business and technical problem solver
    • Strong presenter and communicator
    • Savvy project manager
    • Capable of cross-selling products and services
    • Customer advocate
    • Understands and is sensitive to customer business requirements