Information Security Awareness Manager

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

The Infosec Awareness Manager is an important role within the IT, Information Security and Operations Governance Risk and Compliance function of Paysafe whose primary role is to maintain and mature the organization’s IT & Information Security Awareness Program.

In this role, you will promote a “risk and control aware” culture across the organization and be responsible for the development, deployment, tracking and reporting of Training & Awareness activities across a wide range of topics related to the IT and Information Security programs of the Company.

What you will do:

• Supporting the development of Paysafe’s IT & Information Security awareness program strategy, processes and procedures including workflows, runbooks, training packages, software solutions, etc.
• Ensuring that training & awareness activities communicate risks, policies, and controls in a manner that colleagues and stakeholders can understand and follow.
• Developing and implementing of the enterprise-wide phishing/smishing simulation program.
• Developing and implementing training programs to ensure that risks and controls awareness remains strong across high-risk groups.
• Developing practical exercises to further enhance knowledge and reinforce training objectives.
• Working across relevant information security domains to develop relevant training and awareness material that is required for a successful company-wide deployment of security tooling.
• Developing and disseminating periodic communications on IT and Information Security risks and controls across the business.
• Identifying risks to the organization and the behavioral changes needed to mitigate those risks, along with defining awareness activities required to encourage such behavioral change.
• Creating and implementing training & awareness metrics that can effectively measure and communicate the impact of the program.
• Preparing and delivering periodic reports regarding the status of training & awareness activities.
• Developing and maintaining a competencies framework across teams is essential for control implementation.
• Ensuring that the training & awareness program meets all industry regulations, standards, and compliance requirements.
• Assisting in the development and maintenance of IT and Information Security policies.
• Providing guidance to the Business in terms of contractual agreements, requirements, questionnaires, etc., for IT, InfoSec & Operations Compliance.
• Cooperating with the Risk & Audit teams by aligning and coordinating processes, as required.

To be successful you need to have:

• Bachelor’s level degree in information technology or other relevant discipline.
• 3+ years of experience in Awareness and Training functions for the IT sector in multi-national companies.
• Recognised and active certifications such as CISSP, CRISC, CompTIA Security+ or similar.
• A working knowledge of Secure Controls, such as those described in NIST CSF, ISO27001 and PCI DSS is desirable.
• Well-developed knowledge of Information Technology processes, IT infrastructure, systems and development environments.
• Highly motivated individual with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing organization and industry.
• An effective communicator and a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.
• Previous experience in content creations such as slide, animations, videos, mobile content etc.
• Excellent English verbal, written, and interpersonal communication skills.
• Experience with managing and responding effectively with internal and external auditors.
• Excellent documentation and review skills (policies, processes, guidelines, etc.) with strong attention to detail.

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model – we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.