Website and Automation Developer

Job Description: Website and Automation Developer

Ontotext, doing business as Graphwise, are looking for a Senior Software Test Engineer to join our passionate international team. At Ontotext (a Graphwise company) you’ll work alongside great people with a wide variety of backgrounds and talents.

About Ontotext / Graphwise

Graphwise enables organizations to unlock ROI for enterprise AI by delivering the most comprehensive and trusted industry solution in the field of knowledge graphs and semantic AI technologies. Graphwise delivers the critical knowledge graph infrastructure to ensure enterprises are ready to realize the technology’s full potential. Graphwise, which is the result of the merger between tech visionaries Ontotext and Semantic Web Company, has over 200 employees worldwide, with offices located across North America, Europe and APAC.

If you are interested in technology and working in a close-knit, dynamic environment, Graphwise might be the right fit for you!

Job Summary

As an Application Engineer in Marketing Automation, you will be responsible for developing and maintaining the marketing applications environment, with the company’s CRM system(s) at its center accompanied by various marketing automation applications (e-learning system, billing system, certification system, etc.) and own interfacing automation scripts and systems.

Your duties include identifying the right tools, testing and integration, improving applications, performing installations and maintenance, and resolving client queries in our CRM and marketing automation landscape.

The Application Engineer Marketing Automation works closely with the company’s infrastructure and systems operation departments and the marketing operations team.

Key Responsibilities

● Set up and test the marketing automation scripts and systems within the marketing platforms.

● Perform marketing application installations, updates, and maintenance.

● Evaluate system performance metrics and improve functionality by incorporating user feedback for the marketing application landscape. Perform diagnostic tests and resolve logged errors.

● Communicate with software and services vendors on improvements, bugs and maintenance.

● Support marketing staff with application installations, system optimization, training, and troubleshooting.

● Liaise with colleagues to improve the marketing automation system’s performance, quality, and effectiveness.

● Work with the infrastructure department to maintain the web services stack.

Technical Skills

● Programming: PHPStorm

● Familiar with PuTTY, Postman, HeidiSQL, WinSCP, PoolParty, Git, OTT GraphDB

● Languages: PHP, JavaScript, HTML, CSS, MySQL, SPARQL, JSON

● CMS: WordPress or some headless CMS platforms. An advantage is to configure and maintain custom plugins within WordPress.

● CRM and automation tools such as HubSpot, Zoominfo

● E-learning platforms and tools such as Northpass, Accredible, FastSpring

● Understanding of CAN-SPAM laws, GDPR, content creation, list management and targeting

● Familiar with webhooks addressing different applications, exchanging data that use APIs

● Hands-on with Google stack – GTM, Lighthouse, GA4, GSC, Google platform

● Optional – an advantage is familiarity with Data and analytics platforms like DataBricks, BigQuery, etc.

Behavioural Skills

● Project management skills, with a demonstrated ability to consistently orchestrate, prioritise and manage multiple projects.

● Strong cross-functional collaboration skills and ability to effectively and efficiently work within a fast-paced environment.

● Excellent interpersonal and communication skills with ability to work with multiple teams and represent the company in a positive, professional manner.

● Self-starter who can initiate projects and execute them from start to finish.

● Can work independently with minimal supervision.

What We Offer:

● A friendly and professional international team and working environment in a rapidly-expanding tech and AI company

● Exposure to the newest technologies in AI and knowledge graphs space

● A workplace in an organization that is committed to sustainability and responsible business practices

● Flexible working hours and benefits that reflect our belief that a health work-life balance is a key driver of efficiency

● Career development path, through: paid internal & external trainings on an individual and team level, hands-on experience, time for innovation, and many more

● And of course, we offer free tea, coffee, fruit, and snacks