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Documentation Writer


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    Tech Stack / Изисквания

    About us:

    OfficeRnD has one mission – making flexible and hybrid working a norm rather than an option!

    We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that’s what enables us to develop products that matter – for our customers and for the world.

    The company has offices in Bulgaria, USA, UK, Australia, and our teammates are the ones getting us to the top in our market niche.

    So if you live and breathe technology as well, come and join us!

    About the role

    As a Documentation Writer, you would create and build out documentation and user assistance infrastructure. You will be a core part of the customer-facing teams working together to create resources that don’t just document what the product does, but accelerates a user from beginner to power user.

    What you need to succeed:

    • 2+ years of experience as a documentation writer, editor, or content strategist;
    • Ability to quickly learn how to use software products and have passion for technology;
    • Demonstrated ability to create engaging and informative video content, showcasing proficiency in video editing;
    • Experience working with content in multiple mediums and coordinating with other teams;
    • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment;
    • Excellent written and spoken English language skills;
    • Experience working with the following tools is considered a plus: Confluence/JIRA, ZenDesk, HTML, CSS.

    What you would do:

    • Work closely with the internal teams to produce and maintain world-class documentation, including: user guides, video guides, integration guides, in-platform documentation (tooltips, welcome instructions, etc.) and product documentation;
    • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques;
    • Proactively research product changes to determine scope of edits for assigned areas of documentation;
    • Proactively research best documentation portals and ensure ours exceeds all expectations and follows best practices;
    • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future documentation investments;
    • Generate product maps illustrating administrative floor layouts, desk configurations, and usage of in-app designer tools, ensuring clarity and usability for end users;
    • Responsible for training AI models to automate and streamline documentation tasks, ensuring accuracy, efficiency, and relevance in content generation and organization.

    What we offer in return is the opportunity to join a talented team and also enjoy:

    • Premium health insurance incl. dental;
    • 25 days off a year;
    • 1 additional day off for your birthday;
    • 3 days off for volunteering;
    • Full remuneration of your first 3 days of sick leave;
    • Flexible start and end of the working day and hybrid working mode, including a combination of remote and on-site (a minimum of 40% of the monthly working time);
    • A fantastic work hard/play hard start-up environment – we have numerous social events and team outings;
    • Take part in many sports activities and enjoy a co-funded MultiSport card;
    • Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X.

    If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!