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Nostra Technology

Backup & Systems Administrator

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    Tech Stack / Изисквания

    Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems, and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don’t have to worry about whether their data and systems are protected.

    The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.

    The Role: Backup & Systems Administrator

    Key responsibilities:

    • Manage backup and recovery software and methodologies.

    • Manage, monitor & remediate backup alerts.

    • Installation & configuration of backup technologies.

    • Implement RMM. (Software deployment, patch management, site onboarding, etc.).

    • Manage, monitor & remediate RMM alerts.

    • Working with Windows Server & Hyper-V environments.

    • Managing escalations between customers & vendors.

    • Provide high quality Service Support and Customer Service to our customers.

    • Provide solutions / work arounds to incidents and problems.

    • Ability to obtain correct information to escalate appropriately.

    • Maintain logs of all work performed and processed.

    • The above is not an exhaustive list and will include completing any other reasonable task requested by management within the scope of this position.

    Technical Competencies:

    • Excellent Knowledge of Windows Server & Hyper-V environments.

    • Experience with Azure & Basic understanding of VMWare.

    • Veeam Backup and Replication experience is essential.

    • Experience with ASR, MABS an advantage.

    • Understanding of RMM technologies and decent experience with at least one notable vendor.

    • Considerable experience with 2 or more of the following backup vendors: StorageCraft, Datto BCDR and N-Able.

    • Excellent understanding of backup technologies, types, DR, RPO, RTO, etc.

    • Basic Networking knowledge.

    • Understanding of NTFS permissions.

    • Understanding of Windows updates and patching policies.

    • Experience with a PSA, ticket logging, time keeping, escalation procedures, etc.

    • Experience with scripting & PowerShell an advantage.

    Requirements

    • 5+ years system administration work experience.

    • 3rd level IT qualification or equivalent industry certification.

    • MS Server 2012, 2016, 2019 experience.

    • Good RMM experience, including patch management.

    • Excellent backup technology experience and exposure.

    • Veeam, Datto, & StorageCraft certifications a significant advantage.

    • Experience working for an MSP an advantage.

    • Flexibility required in terms of working hours and days to support business requirements. Out of hours work is required from time to time in the administration of key IT services.

    Other Essential Criteria

    • Possess strong administrative skills.

    • Be efficient, with good attention to detail.

    • Exhibit strong analytical and communication skills.

    • Be self-motivated and highly organised, with the ability to multi-task and prioritise work.

    • Have a positive, enthusiastic, can-do attitude.

    • Work well as part of a team.

    • Be flexible in their approach to work.

    • Keep up to date with latest technologies and best practices.

    Some Technologies We Work With

    Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, Dell.

    At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.