Customer Service Specialists with Portuguese

Olá! Join us and infuse your Portuguese warmth into exceptional customer service.

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees.

As we continue shaping the future of payments, we are looking for an experienced Customer Support Specialist with Portuguese to join our growing team.

As a Customer Support Specialist with Portuguese, you will support Portuguese-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You’ll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience.

What you bring:

• Communicate via various channels with our Portuguese-speaking customers, providing information regarding our products and services;
• Navigate through various system platforms to address and solve customer requests;
• Maintain relationships with customers. Seek, collect and process customer feedback in order to maximize their satisfaction;
• Constantly develop your knowledge of the products and services offered;
• Support the liaising between clients and other departments in order to ensure prompt reply and higher satisfaction rates;
• Excellent command of Portuguese language.
• Very good command of English language.
• Strong communication and interpersonal skills.
• Willingness to learn and develop.
• Good multitasking, prioritization and organizational skills.
• Good attention to details.
• Ability to work in a team.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Refer a-friend bonus as we know that working with friends is fun
• Individual training and development budget
• Teambuilding, social activities and networks on multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 160 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

About us:

Founded in 2014, the myPOS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.

In 2024, myPOS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent’s help, myPOS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.

For its continued innovation in payments, myPOS has won many prestigious awards including Best Business Payments System at the PayTech Awards in 2024, the Point of Sale Innovation at FinTech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022. For more information, please visit www.mypos.com.

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!