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myPOS

AI Transformation Lead

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    At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

    As we are expanding our team, we’re looking for AI Transformation Lead to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

    About the role:

    This is a senior-level role designed for a visionary leader with a strong background in process automation, operational simplification, and business strategy. The ideal candidate will have at least 5 years of experience driving impactful transformations and a proven track record of implementing AI technologies. A strong focus on data management and collaboration with technology teams is essential.

    What you’ll do:

    • Lead initiatives to automate and simplify business and operational processes, reducing complexity and improving efficiency.
    • Promote a culture of data-driven innovation across the organization.
    • Define and execute a comprehensive AI transformation strategy for Operations aligned with the organization’s long-term vision and business objectives.
    • Identify key opportunities where AI can streamline operations, enhance customer experience, and drive enterprise value.
    • Oversee the design, deployment, and scaling of AI technologies across operational functions. Ensure successful integration of AI solutions into existing processes, driving measurable results.
    • Establish robust data management practices to ensure the quality, accuracy, and security of data used in AI initiatives in the Operations department.
    • Act as a bridge between business and technology teams to align goals and priorities.
    • Collaborate with cross-functional teams to identify bottlenecks and re-engineer workflows for operational processes.
    • Act as a change leader, fostering adoption of AI-driven initiatives within the operations functions.
    • Partner with technical and data teams to ensure scalable AI solutions that meet business requirements and objectives and to build data pipelines and leverage insights for informed decision-making.
    • Develop KPIs and measure the success of AI transformation initiatives for the Operations team.
    • Continuously monitor performance and identify areas for further optimization and innovation.
    • Stay updated on emerging technologies and assess their potential impact on business operations.

    This role is perfect for you if you have:

    • Minimum of 5 years of experience in process automation, simplification, or operational transformation.
    • Proven track record of implementing AI technologies and driving digital transformation projects.
    • Strong business acumen with the ability to align AI strategies with business goals.
    • Expertise in process re-engineering, automation tools, and AI technologies.
    • Strong focus on data management, governance, and leveraging data insights.
    • Good level of technology expertise, with the ability to collaborate effectively with IT and engineering teams.
    • Exceptional analytical skills with a focus on data-driven decision-making.
    • Outstanding leadership, communication, and stakeholder management skills.
    • Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field (Master’s degree preferred).
    • Background in automating operations or operational excellence is a strong plus.
    • Knowledge of AI frameworks, machine learning models, or natural language processing is an advantage.

    Why you should join myPOS:

    • Vibrant international team operating in hi-tech environment
    • Annual salary reviews, promotions and performance bonuses
    • myPOS Academy for upskilling and training
    • Unlimited access to courses on LinkedIn Learning
    • Refer a-friend bonus as we know that working with friends is fun
    • Individual training and development budget
    • Teambuilding, social activities and networks on multi-national level

    What we offer: 

    • Excellent compensation package
    • 25 days annual paid leave (+1 day per year up to 30)
    • Full “Luxury” package health insurance including dental care and optical glasses
    • Meal vouchers of 200 BGN per month
    • Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
    • Free coffee, snacks and drinks at the office

    Who we are:

    Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

    Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

    Pro tip:

    Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

    myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

    Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!