Support Professional with Italian or French

At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!

Location:

We are looking for a Support Professional with Italian or French, based in Sofia, Bulgaria (hybrid mode of work).

Role Summary

The Support Professional is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

• Technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
• At least 4 years of work experience providing technical support for external clients.
• Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies.
• IP Network knowledge, troubleshooting experience and storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud).
• Relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
• Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
• Excellent communication skills and fluency in written and verbal,
• Excellent communication skills and fluency in written and verbal, C level Italian or French and English.
• .

How You will Make a Difference:

• You will work confidently and  believe that persistence and hard work yield results.
• You will be open-minded and share information with others.
• Technical understanding and practical experience with Linux OS and PowerShell.
• Wireshark knowledge and experience.
• SQL Express Management Studio and PostgreSQL.

About the Team

Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

How we support you:

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certification
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

What we offer:

• Hybrid-friendly way of working
• 25 days of paid vacation
• Flexible working hours
• Transportation benefits
• Compliments gift card
• Sports card
• Food vouchers
• Luxury health and dental package
• Life insurance

Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset – freedom, inclusion, and togetherness – we always consider our employees, partners, and communities in everything we do.

If you apply for this position a personal profile will be created for you in Milestone’s recruitment software system as part of the application process. You will be notified by email with further details.