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Milestone Systems Bulgaria

Senior IT Operations Specialist

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    Tech Stack / Изисквания

    About the Team

    Incident and Security Response minimizes disruption to IT services 24/7 by detecting and resolving incidents as quickly as possible. We handle operational security, and we prevent disruption of IT services by performing standard operational procedures for maintenance. Additionally, we take the role of incident managers during high priority incidents and disaster recovery.

    The team members comprise a strong process and security mind-set and additional knowledge in virtualization, servers, operating systems, cloud, databases, and networking. Just as important -the spirit is high and there is a warm and welcoming atmosphere with knowledge sharing and willingness to help and support each other.

    Your typical day at Milestone will include:

    • Monitor, troubleshoot and handle maintenance of the company on-premises and cloud environments and services
    • Detect and resolve incidents – and involve other Milestone units and vendors when appropriate
    • Participate in and initiate problem management to prevent incidents from happening or eliminate re-occurring incidents
    • Do vulnerability management – keep up with updates and patches including deployment to servers and cloud
    • Act on security alerts and be incident manager for high-priority incidents
    • Participate in IT projects like virtualization modernization and data shares migration
    • Create and keep up to date systems and process documentation
    • Work on shifts (8-hour shifts covering the hours from 7am-7pm, Mon-Fri, the rest of the time is covered by an on-call duty rotation)
    • Have on-call duties (around 6 days per month)

    How we can match:

    • 8+ years of experience with operations of large enterprise IT environments
    • A university degree in IT or 3 additional years of experience within IT operations
    • Technical expertise in at least two of the following areas:
      • Operating systems (Windows server or Linux server distributions, preferably RedHat)
      • Virtualization (Hyper-V or VMware)
      • Cloud computing (Azure or AWS)
      • Active directory Domain Service
      • Networking
      • Operations security (vulnerability detection and management, security alerts handling)
      • SQL or other databases
    • Motivation for developing your skills within automation as well as Microsoft on-premises and cloud security products
    • Fluency in English, written and spoken

    Milestone People First Benefits:

    • People first culture and environment
    • Hybrid-friendly/flexible way of working
    • Competitive salary and benefits
    • 25 days vacation
    • Employer covered luxury health and dental packages
    • Public transport card sponsored by us or parking spot in the office
    • Employer sponsored mobile phone and telecom subscription
    • Compliments gift card
    • Food vouchers
    • Multisport card covered by the employer
    • Employee Assistance Program supporting mental health with Mindromeda
    • Dedicated employee learning and trainings budget

    What to Expect From The Interview Process:

    We are incorporating our core values, Reliability and Openness into our daily work, hence our interview process is pretty straight forward:

    • Initial conversation with the leader of the team (15-20 mins)
    • First interview with the engineering manager and a representative from HR
    • Second (2) interviews focused on assessing the technical performance and expertise
    • Cognitive and personality assessments

    Thrilled to hear more? Come and join us! Together we’ll make the world see!

    If you apply for this position a personal profile will be created for you in Milestone’s recruitment software system as part of the application process. You will be notified by email with further details.