Dynamics CRM & Field Service Support Specialist

Join a leading provider of energy management solutions committed to sustainability and innovation. The company helps clients optimize energy use and reduce their environmental impact through advanced technology and tailored solutions, driving both efficiency and cost savings. Be part of a team that is building a central working and planning hub using Dynamics 365 for service departments and integrating with cutting-edge backend systems through Azure technologies.

As an MS Dynamics 365 CRM & Field Service Support Engineer, you will play a critical role in managing the application lifecycle and supporting the implementation of D365 solutions across various regions. You’ll work alongside a project team to expand our technology’s reach and ensure operational excellence.

Key Responsibilities:

• Provide 2nd-level support for MS Dynamics 365 CRM & Field Service, covering tasks like monitoring, change management, and interface maintenance
• Resolve incidents within established SLAs, including troubleshooting system issues, managing user access and permissions, and addressing software discrepancies
• Conduct problem management activities through periodic ticket analysis to identify and implement improvements
• Collaborate effectively with business Key Users, Corporate IT staff, and third-level support to maintain seamless communication
• Develop, test, and document software in compliance with company standards
• Analyze and correct software errors identified during operation or testing
• Ensure software maintenance and ongoing compliance with organizational requirements

Qualifications: 

• Minimum of 2 years of experience in a similar role
• Strong IT background with expertise in MS Dynamics 365 CRM or Field Service
• Solid understanding of IT infrastructure
• Proven customer service skills and effective communication abilities

Desired Skills:

• Proficiency in English (written and spoken)
• Knowledge of SQL programming
• Experience with Microsoft Power Automate, Microsoft Logic App, and ServiceBus
• Basic understanding of ERP systems (Exact preferred)
• A degree in IT or engineering is a plus
• Strong organizational skills, analytical thinking, and attention to detail
• Ability to work both independently and collaboratively, with a focus on customer orientation
• Structured approach to documenting requirements and results
• Willingness to travel when needed

As a valued member of the team, you will enjoy a variety of benefits, including: 

• Hybrid work setup
• Comprehensive health insurance
• Monthly food vouchers
• Complimentary Multisport card

If you are passionate about web development and meet the above requirements, we would love to hear from you!

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