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LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.
You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.
This is an exciting opportunity to join LivePerson as a DevOps/SRE tech lead and help build the discipline as part of a new Service organization. We’re looking for passionate engineer to empower product developers to build and optimize running services in the cloud (AWS, Azure, or Google Cloud). We need senior individual contributor that have strong experience around DevOps, observability, deployments, and automation. The right candidate will also have a history of automating operations for distributed systems, databases, and/or networks on bare metal and a proven track record moving those to the cloud.
Design and develop E2E Monitoring system used by the entire LivePerson Engineering community
Building E2E at scale to support 400K runs per day with in multiple GCP regions
Experience with building infrastructure as a code, preferably Terraform
Experience working with Jenkins on the Cloud
Design and build the entire Synthetic Monitoring End2End which include Data sources like MySql, Elasticsearch, hosting back-end and Front-end, Cloudrun, Kubernetes,docker CI/CD pipelines for the entire engineering team
Design and build self service pipeline for the engineering teams
Be part of a team which incorporates all aspects of software engineering aspects: Back-end & Front-end, Automation and CloudOps.
Provide top notch E2E monitoring solution to strategic accounts
Track and reduce toil (manual, repetitive work) through automation
Design, develop, and drive troubleshooting & mitigation tools as part of driving self healing agenda across the company
Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.
Proficiency with a programming language like Python or NodeJS and with shell scripting- Must
4 years of experience in a DevOps discipline – Must
2 years of experience as a DevOps tech lead / Senior DevOps – Must
You have strong software development skills and can work cross-functionally with senior SDEs as peers – Must
You have 4+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud- Must
Expert level knowledge of CI/CD tooling, monitoring e.g. Jenkins – Must
Experimentation, and a proven track record delivering solutions in one or more of these areas.
Bachelor’s degree or equivalent practical experience.
Health: medical, dental, and vision
Time away: 28 vacation days
Development: Native AI learning
Additional: Food Vouchers, monthly phone and internet allowance.
Why you’ll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let’s just say we’re very proud to be on Fast Company’s list of Most Innovative Companies and Newsweek’s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.
Belonging at LivePerson
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.