SAP Support Engineer (L1,L2)

LeverX is looking for SAP Support Engineer (L1,L2). Don’t miss this exciting opportunity to gain experience working with a global IT partner.

REQUIREMENTS:

• Knowledge and experience with SAP infrastructure & solutions
• Knowledge and experience of ServiceNow functionality (or any other similar service)
• Ability to communicate effectively with customers
• Multitasking
• Ability and willingness to explore and learn about new modules in the SAP environment
• High personal responsibility

RESPONSIBILITIES:

• ServiceNow: monitor arrived cases from the customers and direct them according to a component/team. To create cases for the customers and inform them about issues.
• Daily monitoring for failures, retries, and escalations of messages; monitor application availability.
• Checking the customers’ tenants in order to identify the cause of an issue, monitor the messages’ status and details.
• Investigate the issues, fix them, provide update to the customers via ServiceNow cases.
• Communication with developers regarding the issue and their investigation.
• Responsible for internal documentation and reports.