Standard or Senior Service Manager with German

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ over 500 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

As a Service Manager you are going to be focused on designing, engineering, and managing processes for cloud native & hybrid platforms for the KPMG group of member firms, as well as providing compliance and cloud process advisory and delivery services to internal and external clients.

Your Responsibilities:

• Responsible for driving and improving the service management practices on the Azure Cloud Platform adapting the ITIL-based practices to the current organizational processes
• Responsible for the onboarding of applications the Cloud Platform until handover to operations
• Maintain and regular update the Cloud Platform documentation
• Ensure compliance of the Cloud Platform to the regulatory and company specific requirements
• Responsible for the customer charge-back and financial process
• Support Cloud Engineering teams and Application Owners with Azure specific requests such as identity and access management
• Oversee service management processes such as Change, Incident and Service Request management in the ServiceNow instance of the Azure cloud unit
• Contribute to service maturity initiatives that drive continuous improvement of the cloud platform in alignment with the organization’s cloud strategy
• Work closely with Engineering, Security, DevOps, Project Managers and Business Stakeholders to ensure their needs are met and feedback is incorporated into service improvements

What you bring in:

• Motivation and passion for continuous learning and desire for collaboration with cross-functional and multi-cultural teams
• Strong sense of ownership, proactive and solution-oriented mindset
• Very good understanding and hands-on experience of the ITIL processes: Change, Incident and Service request management
• Very good written and spoken German and English
• ServiceNow experience
• Familiar with the main Azure Cloud concepts and especially related to EntraID authentication and authorization
• Ability to create operations manuals and instructions, and process flow diagrams
• Experience with cloud migration initiatives or Cloud Operations will be considered as advantage
• Microsoft related certification for Azure or M365 is a strong advantage

What we offer:

• The chance to work in a top talent team
• Attractive remuneration
• Build knowledge in cutting-edge technologies
• Opportunity for continuous training, learning and certification
• Experience in an international and multicultural organization
• Work on challenging projects with clients in various industries around the globe
• Modern office environment
• Additional health insurance
• Life insurance
• 50+ benefits and services to choose from
• Hybrid working policy

If you are interested in further exploring this career opportunity, please review our Privacy and Data Processing Policy – KPMG ITS OOD Digital Presence (kpmg-its.bg) and send us your CV.

Only shortlisted candidates will be contacted.