Functional Analyst Insurance Products

Who are we:

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.

Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.

Are you good at translating business needs into a functional design to create a bridge between users and your technical colleagues? Would you like to be involved in the whole cycle of creating solutions for our internal customer? Then you’ve come to the right place!

Within this train, the Mobility Business team is responsible for maintaining the IT systems supporting non-standard mobility insurance products such as fleets, heavy trucks, and taxis. We also drive initiatives that build the infrastructure required to grow and evolve these products.

Job Description:

As our Functional Analyst, you would have the following responsibilities:

• Communicating with business stakeholders to gather and clarify requirements;
• Acting as a bridge between business, operations, and development teams;
• Translating requirements into functional specifications and designs;
• Ensuring solutions meet business and regulatory requirements;
• Performing functional analysis and impact assessments;
• Designing and documenting process flows and system behaviour;
• Supporting estimation and planning of functional activities;
• Supporting the preparation of test scenarios and test sets;
• Supporting and executing functional testing and validation;
• Performing quality checks to ensure high delivery standards;
• Investigating defects, performing root cause analysis, and supporting resolution;
• Contributing to the full lifecycle: intake, analysis, design, development, testing, delivery, and support;
• Supporting production activities including incident communication and coordination;
• Maintaining and improving documentation and knowledge sharing;
• Proactively identifying efficiency improvements and implementing them;
• Re-evaluating existing processes and suggesting optimizations.

Key competences that will help you succeed:

• Interest in IT and application development;
• Strong analytical and problem-solving skills;
• Good understanding of process flows and business processes;
• Experience with SQL (intermediate or higher);
• Excellent communication skills and fluency in English;
• Ability to work under pressure and meet deadlines;
• Experience in similar position – at least 1 year;
• Previous experience in insurance will be considered as an advantage.

Next Steps:

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.