Helpdesk Technician

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology to provide the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities, spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

As a Helpdesk Technician, you will:

Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.

Be responsible for newcomers’ equipment, including setup, installation, and configuration of software and hardware based on individual user needs;

Troubleshoot and support the conferencing amenities of our premises;

Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.

Carry out user account maintenance for the new members, leavers, and role changes;

Collaborate with internal and external teams to resolve issues and improve processes.

What you’ll bring

Experience/ Knowledge providing IT technical support;

Customer-oriented mentality and excellent problem-solving skills with critical thinking.

Troubleshooting experience in the Microsoft and Apple ecosystems;

Good knowledge of Windows Operating systems and MS Office / G Suite applications;

Knowledgeable skills in conferencing and audiovisual systems;

Familiarity with MFP network printers;

Strong teamwork mindset and willingness to collaborate with individuals.

The ability to prioritize according to tasks as they arise.

Nice to Have

Familiarity with MS Azure/Intune

Experience with Jira

Basic networking skills;

Basic knowledge in Python scripting.