Intershop is a leading independent provider of innovative omni-channel solutions. We offer high-performance packaged software for internet sales, complemented by all necessary services. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing up to fulfillment. Intershop has a strong track record of innovation and enabling successful online business. More than 300 enterprise and mid-sized customers, including HP, BMW, Würth, Intersport, Red Wings, Merck and Deutsche Telekom around the globe rely on Intershop solutions. Intershop is headquartered in Jena, Germany, and has offices in the United States, Europe, Australia, and China.
For our team in Sofia, we are looking for a Junior Application Engineer.
Your responsibilities will be:
As part of our Operations Team — performing analysis, troubleshooting, working on a wide range of queries and incidents with focus on our customers e-commerce environments will be your major tasks.
The Application Engineer is focused on the application layer of the system, the data flows and the interactions between its modules and components.
The main responsibility is to resolve end customer issues as quickly as possible and to support the daily operations of our customer environments in accordance with SLAs and project requirements.
Analysis of issues in complex Intershop custom platform environments
Evaluation of application operating logs and events.
The position requires covering the service availability by participating in on-call rotation on non-business days.
Direct communication with the customer (together with Support Communication Specialist)
The general skill set we strive for:
You are communicative and value good customer contacts
You have a good technical understanding of web technologies
You have analytical skills for application problems by using monitoring systems and existing log data to identify and describe issues and errors
You have already gained first support experience in complex business applications
Good written and spoken English
Intershop will offer:
Flexible working hours
Flexible remote work policy
25 days of paid vacation per year
An efficient team with an Agile mindset
An independent work environment with dynamic workflows
Fast communication and decision-making through flat hierarchies
Very good development opportunities and support for further education
Great office with excellent location
Career growth opportunities
Training and business trips abroad
Small and young team with great atmosphere and relationships
You are interested?
If you enjoy being part of a committed team and want to work in an open corporate culture, please submit your current resume in English.
Only shortlisted candidates will be contacted for an interview.