Една от всички 36 обяви за IT Business Analyst в София

Infopulse is inviting a talented professional to join our growing team as a ServiceNow Business Analyst/Process Expert.

Areas of Responsibility

• Develop a thorough understanding of client’s requirements
• Support implementation of business requirements from initial proposal to final delivery
• Perform requirements gathering and validation with stakeholders
• Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process
• Build a trusting relationship with the stakeholders and guide them to adopt the best solution
• Take ownership for the quality of the solution delivered and ensure it is tested thoroughly
• Demonstrate working solutions to stakeholders
• Prepare training materials and conduct user training as required

Qualifications

• At least two years of Business Analysis or ITSM consultant experience
• Knowledge of ITSM and ITIL. Practical experience in implementing ITSM processes in large organizations
• Strong verbal and written communications skills
• Client presentation development, executive presence
• At least two years of professional experience supporting ServiceNow implementation projects
• Practical knowledge of ITSM ServiceNow module

Will be an advantage

• ITIL Foundations Certification
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience implementing systems using the Agile/Scrum methodology
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
• Administration of a ServiceNow instance including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers, App Engine custom applications
• Practical knowledge of ServiceNow modules: SPM / ITBM, GRC, HRSD
• Supervisory experience working with diverse internal and client teams
• Experience in test plan creation and execution, including automated test scripts
• ServiceNow certification