Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.
With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth.
Implement and deploy Microsoft Dynamics D365
Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
Gather and understand client functional requirements
Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics D365 for CE
Configure the application to meet a client’s requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK
Identify creative workarounds to meet requirements without the development of custom code
Understand the functional capabilities and limitations for out of the box functionality as well as custom code
Create technical specifications
Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications
Train client personnel on the usage and administration of Microsoft Dynamics CE D365 (functional user training and technical training)
Develop high level project work plans
Provide technical support to existing CRM clients
Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.
CRM forms, screens, views, workflows and reports development
Architect / design CRM system, related customizations, portals, and reports
CRM development or integration best practices
Technical specifications documentation
Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
SQL Reporting Services