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Managed Services Manager

Hewlett Packard Enterprise (HPE) | София

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Тази обява е публикувана само в DEV.BG Jobs: Преглеждаме значимите български сайтове за обяви за работа (с поне 400 IT обяви за работа). Тази обява не е публикувана в нито един от тях.
22 юли
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

    We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

    Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

    Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

    Are you looking for a unique, truly innovative role? Then we have the right opportunity – we are looking for a Managed Services Manager to join our dynamic and highly professional team! If you have a track record in a similar role, want to be part of a business that is growing – with great opportunities, and are ready for your next role, then please apply today.

    The Managed Services Manager (MSM) is responsible for the coordination of activities with the Assigned Account Team (AAT) and within the GMS service delivery and owns the GMS customer relationship. The MSM is an experienced Program Manager and Escalation Manager. The MSM is responsible for the overall delivery of the GMS solution for specific account and acts as the customer’s single IT management focal for all service-related issues, technical escalations and integration actions. The MSM serves as the GMS customer’s single point of contact for all AAT service issues and actions and is the remote service advocate within HPE.

    How you’ll make your mark:

    • Coordinate activities with the Assigned Account Team (AAT) and within the GMS service delivery and own the GMS customer relationship
    • Be a single point of contact for customer related escalations
    • Manage project financials including business impact
    • Manage stakeholder relationships
    • Be a management partner and extension of customer’s IT management structure
    • Contribute to technical knowledge transfer during onboarding of new customers

    About you:

    • Bachelor/master degree
    • Fluent in written and verbal English
    • Professional experience: Five years in customer support environment, program management or relevant experience
    • Superior communication skills (customer and internal HPE) – interact at all levels, across all geographic regions
    • Program/Project management skills
    • Analytical skills, ability to isolate and solve problems and to create, maintain and follow processes
    • Familiarity in IT Managed Services

    What we can offer you:

    • Attractive compensation package
    • Career and Development – worldwide career opportunities, access to a high-tech Engineering Lab
    • Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events
    • Wellness and Health Programs
    • Socially Engaged Community – 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.
    • Exciting Workplace Experience

    If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.

    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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