Една от всички 156 обяви за Technical Support в София

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.

We are looking for an HPC Storage Administrator with broad multi-system knowledge to join our dynamic and highly professional GreenLake Management Services (GMS) team in Sofia.

The role would be dedicated to a high-priority GMS customer (F500 listed) and provides for needed technical expertise to administer and operate a complex High-performance computing environment, based on latest and most advanced technologies.

This is a hybrid, shift-based role with approximately 30% on-site engagement.

How You Will Make Your Mark:

• Operate and administer customer HPC environment, covering: General system updates; System performance; Outage management; Change and capacity management
• Triage customer issues remotely to determine and initiate proper corrective actions and assign to respective team members for resolution
• Provide leadership in technical incident and problem management and in their resolution, working closely with end customers and HPE staff
• Develop action plans to investigate and resolve complex issues/problems and communicate to engineers and customer
• Participate/Drive ITIL best practices and active continual improvement.

About You:

• University degree in Computer Science or relevant experience
• Strong verbal and written communication in English
• 5-7 years experience in relevant technologies and customer environments
• Strong analytical and problem-solving skills
• Comfortable and effective in combining technical expertise with customer service
• Willing to work “On call” on a team rotating basis
• Ability to gather data, perform analysis of customer reported issues, produce and keep up to date relevant technical documentation
• Desire to learn and grow by utilizing and learning new technologies
• Desire to challenge how things are done if there is a better way
• Proactive service orientation.

Key technical qualifications:

• Hands-on experience with storage administration and support with focus on cluster file systems and HPC environment
• Good understanding of Linux/Unix Server technologies (RedHat, CentOS)
• Advanced parallel file systems (GPFS) or cloud native file system (Isilon) knowledge and experience is considered a big plus
• Experience with HPC cluster management solutions (Bright Cluster Management expertise is a big advantage)
• Experience with high-speed/low-latency networks, such as InfiniBand (Mellanox)
• Experience with operating large and complex environments (Major incident management, Coordination and rollout of maintenances), based on ITIL based practices
• Familiarity with automation and IaC toolchain (Ansible, Jenkins, AWX, Puppet) is considered a plus
• Familiarity with JIRA, Grafana and ServiceNow hands-on experience
• Familiarity working with VMs (VMware) and Containers (Docker) considered a plus

We offer a challenging role and career development:

• Continuous technical training and certification opportunities
• Great opportunity for professional development in the IT field
• Flexible working time
• Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
• Competitive remuneration package
• Medical insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Opportunity to use free HPE parking
• Life insurance
• Wellness program
• HPE badge program including various discounts for products and services
• Work-life balance program including free legal, financial and psychological consultation