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Cloud Infrastructure Support Engineer

HeleCloud | София

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Тази обява е публикувана само в DEV.BG Jobs: Преглеждаме значимите български сайтове за обяви за работа (с поне 400 IT обяви за работа). Тази обява не е публикувана в нито един от тях.
28 апр.
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    Do you want to work at the forefront of technologies?

    HeleCloud™ is a fast-growing technology consultancy and managed services business focused on the AWS platform. We take our clients on a complete journey into the Cloud and work closely with businesses to develop a Cloud roadmap, ensuring that their transition into the Cloud is smooth, secure, and adds value to the organisation. We don’t just stop at making technology work for our clients, we ensure that their teams also understand the Cloud as well as we do and can make the most of it. We operate across EMEA with offices in the Netherlands, UK and Bulgaria. We are expanding our teams with Cloud Infrastructure Support Engineers


    • Participate in a daily operations model, supporting highly secured, compliant, resilient, cost-efficient, and high-performing solutions in the Amazon Cloud environments for our customers and partners. Provide technical support using well know ITSM processes and tools via the web, email and phone.
    • Collaborate closely with team members from consulting, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and delivery matters.
    • Timely elevates and/or escalates to next support level when the case is complex
    • Identify and document all customer issues, feedback and enhancement requests in the ticket-tracking system
    • Ensure that technology solutions are well designed and implemented and operated in a way that solves customer problems. Always have the customer interest in mind, and think about long-term customer relationships.
    • Participate in cross-functional initiatives and other projects as needed
    • Participate in the shift rotation schedule

    Skills Requirements

    • A common understanding and administration of Windows Server and/or Linux (RedHat, CentOS) platforms.
    • Basic Networking understanding and knowledge.
    • ITSM/ITIL processes knowledge and understanding – Change, Incident, Problem management.
    • Ability to think logically and use sound judgement to escalate issues as needed
    • Ability to work well in a team
    • Problem identification and solving skills
    • A strong customer focus
    • Attention to details and ability to prioritize tasks
    • Excellent listening and questioning skills, combined with the ability to confidently interact with clients
    • Fluent English

    Any of the following will be treated as a strong advantage

    • Enterprise Applications Skills – one or more of the following: Active Directory, Microsoft Exchange, Microsoft SQL Server, Microsoft SharePoint and/or any Linux services/applications.
    • Amazon Web Services skills – knowledge of one or more of the following: EC2, VPC, RDS, S3, Direct Connect, CloudFront, CloudWatch, Config, CloudTrail, CloudFormation
    • Industry certifications – for example MCSE, RHCSA (or any other Linux certification), CCNA, CCNP (or any other Networking certification), AWS Certified SA/Developer Associate/Professional, CISSP or CISA/CISM certification
    • Any programming/scripting experience in Python, Bash, Power Shell or other scripting language
    • Database skills – one or more of the following: Oracle Databases and Middleware, Microsoft SQL, MySQL, PostgreSQL, Datawarehousing.
    • Cloud skills – one or more of the following: AWS, Azure, Office 365, Google Cloud Platform, Google Apps for Business, VMWare, Xen
    • Security & Compliance Engineering Skills – one or more of the following: security management and control frameworks, ISO 27001, PCI/DSS, SOC1/2/3, Firewalls, IPSec, Penetration Testing, DDoS Protection, Application vulnerability assessment and protection, anti-virus/anti-spam, Identity and Access Management, Cryptography

    Why should you join our team?

    • A competitive compensation consisting of a base salary, corporate benefits, bonuses, and options;
    • Work-life balance
    • Working with pan-European and global customers and projects
    • A culture that promotes learning, and personal development
    • Your ideas, opinions, and decisions count: you can shape the future of the company, the business, the various industries where you are going to work
    • You will be at the forefront of the Cloud services revolution from day one;
    • You will be given opportunities to grow career-wise in professional services, consulting, sales and business development
    • Provide technical and business thought leadership: speaking at internal and external events, customer and partner conventions; publish whitepapers, blogs, articles in the press, etc.