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The Global Application Service Management team delivers infrastructure monitoring solutions along with technical and accounting support services to enable the required processes for the business. The Monitoring and Analytics team provides insights into the performance and health of the HedgeServ infrastructure. First line Operations Support is the Service Desk team, which provides initial triage and escalation for all production affecting issues and requests. The Core Support team troubleshoots and configures a broad suite of critical production applications while liaising with business, development and infrastructure teams. The Reconciliation Support team maintains the Reconciliation Console, manages the processing of position and activity files from brokers and establishes a secure FTP delivery method for daily reports. The Accounting Support team resolves data processing and calculation issues to ensure timely, accurate and consistent reporting as required for business needs.
The Monitoring and Analytics team is responsible for monitoring and alerting on all infrastructure and systems within the HedgeServ infrastructure. The team consists of members in NYC as well as Sofia, Bulgaria.
he DevOps Engineer is responsible for the design and development of the Elastic Stack of tools that monitor and manage critical applications and infrastructure at HedgeServ. As an important member of the ITSMA Monitoring and Analytics Team, the Engineer will be responsible for the operation and design of the portfolio of tools, which include alerting mechanisms and escalation, dashboards and the overall framework to support the management of HedgeServ’s infrastructure, systems and applications. Additionally, this role entails leading IT infrastructure monitoring projects and vendor management and handling daily operations with SME (Subject Matter Expert) escalation support as needed. The successful applicant should possess the ability to collaborate with various IT teams to gather requirements and develop solutions by means of existing monitoring capabilities or customized monitors (scripts).
Job Requirements for the role